Little Haven Hotel

The hotel's signature feature is its magnificent location directly on the beach and at the mouth of the River Tyne, offering unparalleled sea and river views that captivate guests, from watching ships pass by to enjoying stunning sunrises. This prime setting makes it an ideal choice for couples seeking a peaceful coastal retreat, families with children and pets due to its dog-friendly policy and beach access, and sightseers looking to explore the local area. Many guests consistently praise the hotel's overall cleanliness and the generally comfortable accommodations, though some note that certain areas appear dated. The staff are frequently highlighted for their exceptional friendliness and helpfulness, contributing significantly to a positive stay. To maximize the experience, guests might consider requesting a room on a higher floor for the best views, and be mindful that the hotel frequently hosts events, which can sometimes lead to increased noise levels.

Facilities & Amenities
While the hotel offers essential amenities, some guests note that the overall decor and furnishings can appear dated, suggesting a need for refurbishment. Most guests appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. The lounge area is described by some as more akin to a cafe, and the bar is occasionally reported to be closed or understaffed, leading to waiting times. Several reviews mention a desire for more modern conveniences within the rooms, such as updated sockets with integrated USB charging points. The absence of a hairdryer and iron in some rooms is also a recurring point of feedback, requiring guests to request these items from reception. Guests generally find the elevator functional, though some mention it could use servicing. The presence of ice machines and vending machines adds to guest convenience, catering to various needs during their stay.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, noting that rooms are often found to be spotless and well-maintained upon arrival. Many reviews highlight the spacious rooms, providing ample space for relaxation. However, feedback on bed comfort is mixed; while some guests report a restful sleep on comfortable beds, others describe mattresses as thin, lumpy, or too soft, impacting sleep quality. Similarly, pillows are sometimes noted as being too hard or flat. The dated decor and furnishings in rooms are a common observation, with some bathrooms particularly needing an update, including issues like dirty grouting, stale water smells, or non-working fixtures. Noise levels can vary, with some guests experiencing disturbances from inconsiderate neighbors, hotel functions, or even internal building sounds like water tanks refilling. The consistency of hot water in the shower is occasionally an issue. Some rooms have non-functional lights or a persistent foisty smell, and the lack of blackout curtains is a frequent request for better sleep.

Dining & Food Quality
Feedback on the hotel's dining experience is notably mixed. Breakfast generally receives positive comments for its variety and being a good spread, with many guests finding it enjoyable and good value. However, common issues include cooked items running out quickly, particularly towards the end of service, and the coffee often being described as weak or not hot enough. The toaster is frequently mentioned as being slow or inefficient. For evening meals and lunch, the food quality and service are inconsistent. While some guests praise specific dishes as delicious and well-prepared, many report long waiting times, cold food, limited menu choice, and dishes being overcooked or tasteless. There are also mentions of staff being short-staffed or overwhelmed, especially when coach parties are present, leading to a decline in service. The restaurant atmosphere is generally pleasant, especially with views, but the bar area for dining is sometimes perceived as more of a casual cafe.

Location & Accessibility
The hotel's beachfront location is consistently highlighted as its strongest asset, offering guests direct access to the sand and stunning sea views. Its position at the mouth of the River Tyne provides unique opportunities to watch ships enter and leave the harbor, a feature many guests find captivating. The hotel is within walking distance of the town center, local amenities, and various attractions like the funfair and parks, making it convenient for exploration. While some guests appreciate the proximity to public transport links, the hotel is also praised for its ample parking facilities. Most guests find the parking to be a significant convenience, often noting it as free parking, which is a welcome bonus. This combination of scenic beauty and practical accessibility makes the hotel a popular choice for those looking to enjoy the coastal environment and local sights.

Staff & Service
The hotel's staff consistently receive high praise from guests, being described as exceptionally friendly, helpful, and attentive. Many reviews highlight the warm welcome received upon arrival and the general willingness of staff to assist with requests, contributing significantly to a positive guest experience. The check-in process is generally reported as smooth and efficient. Housekeeping is often commended for maintaining clean rooms. However, some guests note instances of understaffing, particularly in the restaurant and bar areas, which can lead to slower service and staff appearing overwhelmed. Despite these challenges, the staff are often seen trying their best to manage demand and address guest concerns. Their polite and professional demeanor is a recurring theme, making guests feel valued and at home, and their pet-friendly service is particularly appreciated by those traveling with animals.

Additional Information
The hotel maintains a notable pet-friendly policy, welcoming guests traveling with their dogs, which is a significant draw for many. However, guests should be aware that the hotel is a popular venue for functions and events, including weddings and parties, which can sometimes result in increased noise levels, particularly on weekends or evenings. While check-in is typically from 3 PM, some guests have noted early check-out times around 10:30 AM, which can feel sharp for leisure stays. A crucial piece of advice for guests arriving by car is to ensure parking registration at reception to avoid potential penalties, as the system is monitored. There are occasional mentions of minor maintenance issues within rooms, such as non-working lights or plumbing quirks, and some guests have reported disturbances from a faulty fire alarm. Overall, while the hotel offers good value, its age is sometimes apparent in certain areas.