Loews New Orleans Hotel

This hotel is consistently praised for its exceptional staff and prime location, offering a memorable stay that combines convenience with attentive service. Many guests highlight the spacious rooms as a significant draw, providing ample comfort and a sense of luxury. The hotel is an excellent fit for sightseers and couples looking to explore the city's main attractions on foot, while business travelers appreciate its proximity to the convention center. Families also find it accommodating, with amenities catering to their needs. To enhance your experience, it is advisable to confirm the availability of specific amenities, such as the pool or hot tub, before your stay, as occasional closures have been noted. Additionally, be prepared for potential extra charges related to parking and other fees upon arrival.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and recreation. A notable feature is the indoor pool, frequently lauded as impressive and a significant advantage, especially for families with children. Guests also appreciate the well-equipped fitness center with its extensive array of equipment, along with a sauna for relaxation. While a hot tub is available, some guests have reported it being cold or out of service. The hotel’s bar is a popular spot, known for its inviting atmosphere and well-crafted cocktails. Most guests find the Wi-Fi convenient, though a few have experienced intermittent connectivity. Many rooms include a coffee maker, but some guests note its basic quality. A common point of feedback is the absence of a microwave in rooms and the fact that mini-fridges are often locked or unavailable for personal use.

Cleanliness & Room Comfort
Guests generally commend the hotel's high standards of cleanliness throughout the property, from the lobby to the individual rooms. The comfortable beds and quality linens are frequently highlighted, ensuring a restful night's sleep for most. Many rooms are described as spacious, offering ample living area and often providing pleasant city views or river views. Despite the overall positive feedback on comfort, a recurring theme is that the rooms are dated and could benefit from modernization, with some guests specifically mentioning outdated bathrooms and worn furniture. Noise levels receive mixed reviews; while many appreciate the quiet atmosphere, some have noted occasional disturbances from neighboring rooms or street sounds. The lack of a microwave and complimentary bottled water in rooms is a common point of disappointment.

Dining & Food Quality
The hotel's dining options generally receive positive remarks for their quality and variety. The breakfast buffet is often praised for its extensive selection, including fresh fruit, pastries, and an omelette station, though some guests find the cost to be on the higher side. The restaurant and bar are popular choices for meals and drinks, with guests frequently commending the delicious food, particularly the quality of the beignets and certain menu items like crab cakes. Room service is noted for its promptness and the hot, flavorful dishes delivered. However, a significant number of guests express dissatisfaction with the high cost of bottled water and other drinks purchased within the hotel, considering them overpriced. Some also report inconsistent service or limited hours for dining options.

Location & Accessibility
The hotel's central location is a major highlight for most guests, offering excellent walkability to many of the city's key attractions. It is conveniently situated within easy reach of the French Quarter, the Riverwalk, and the convention center, making it ideal for both leisure and business travelers. Guests appreciate being close to the action while still being far enough removed to enjoy a quiet and peaceful environment away from the main thoroughfares. The hotel's proximity to public transportation, including the trolley, further enhances its accessibility. However, a consistent point of contention is the parking situation; the hotel primarily offers valet parking, which is frequently described as very expensive, adding a significant cost to the stay.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as friendly, professional, helpful, and attentive. The front desk team is often singled out for their efficiency during check-in and their willingness to assist with various requests, from directions to recommendations. The valet service is generally praised for its promptness and the courteousness of the attendants. Housekeeping is also commended for maintaining clean rooms and being accommodating. Guests appreciate the hotel's responsiveness in addressing issues, such as room concerns or lost items, with many highlighting specific instances of staff going above and beyond to resolve problems. The overall commitment to providing excellent customer service is a recurring theme in guest reviews, contributing significantly to a positive experience.

Additional Information
Guests should be aware of the destination fee or resort fee, which is often added upon arrival and can be a source of unexpected cost for some. The hotel maintains a pet-friendly policy, accommodating guests traveling with their animals. A unique aspect noted by some is the hotel's status as a union hotel. While the hotel generally offers a pleasant ambiance, often highlighted by a wonderful fragrance throughout the lobby, some guests have expressed frustration over the consistent lack of a microwave in the rooms, which limits options for heating food. Issues with key cards occasionally arise, requiring re-activation. The hotel also provides thoughtful touches like umbrellas in rooms and a convenient texting service for guest inquiries.