Los Pasos Boutique Hotel & Spa

This hotel offers a memorable stay, distinguished by its colonial architecture and lush, tranquil gardens that provide a serene escape within the city. Its signature feature is the highly praised spa, which, despite some booking complexities, consistently delivers relaxing experiences. The hotel is ideal for couples seeking a romantic getaway, sightseers due to its convenient location, and business travelers who appreciate comfortable accommodations and reliable connectivity. Guests consistently highlight the hotel's beautiful aesthetics, comfortable beds, and delicious food, particularly breakfast. To enhance your visit, it is advisable to book spa services well in advance and clarify any potential extra charges for certain breakfast items upon arrival.

Facilities & Amenities
Guests frequently commend the hotel's beautiful gardens and multiple courtyards, which offer peaceful spaces for relaxation. The rooftop terraces are a significant draw, providing stunning views of the surrounding area and volcanoes. The hotel features a well-regarded spa, though many guests noted that access to the jacuzzi and other thermal facilities often requires purchasing a separate spa package or booking specific treatments, and availability can be limited. While there is no swimming pool, the hotel offers free Wi-Fi throughout the property, and some rooms include air conditioning. A charming wine cellar is also available for unique dining experiences.

Cleanliness & Room Comfort
The rooms are generally described as very clean and comfortable, with many guests praising the delicious beds and high-quality linens that ensure a restful sleep. While some rooms are noted as being small, others, particularly the presidential suites, are described as spacious. Bathrooms are often highlighted for their appeal, with some featuring mosaic tile showers or two showers, and L'Occitane products are a welcome amenity. However, some guests reported inconsistent hot water supply or low water pressure. Although air conditioning is available, a few guests experienced issues with its effectiveness or found it was turned off by staff. Noise from outside, such as street noise or church bells, and occasionally from adjacent rooms due to thin walls, was mentioned by some.

Dining & Food Quality
The breakfast service receives widespread acclaim, consistently described as delicious, abundant, and of high quality. It is often enjoyed on the rooftop terrace, offering picturesque views. Guests appreciate the variety of options available on the menu, though some noted that certain items like milk or juice might incur an additional charge, despite breakfast being included. The main restaurant and bar also garner positive feedback for their food quality, pleasant ambiance, and attentive service. The unique wine cellar provides an intimate setting for dining, complemented by a good selection of wines.

Location & Accessibility
The hotel enjoys a good location, frequently described as central and conveniently within walking distance to many of the city's main attractions, including the central square and various cathedrals. Its position slightly away from the busiest areas contributes to a generally quieter atmosphere at night, which many guests appreciate, though some still noted occasional street noise. For guests arriving by car, parking is available, though it is located off-site and some found the access to be confusing. The hotel does offer valet service to assist with parking.

Staff & Service
The staff consistently receives high praise for their friendliness, attentiveness, and professionalism. Many guests highlighted their willingness to go above and beyond to ensure a pleasant stay, assisting with quick check-in, arranging transportation, and offering helpful local recommendations. The housekeeping staff is also commended for maintaining clean and well-kept rooms. However, some guests reported mixed experiences with reception service, describing it as occasionally slow or unhelpful, particularly concerning spa bookings or resolving room issues. While many staff members are highly accommodating, communication can sometimes be challenging for non-Spanish speaking guests.

Additional Information
A key feature of the hotel is its spa, but guests should be aware that access to facilities like the jacuzzi often requires booking a specific spa package or treatment in advance, and availability can be limited. Some guests reported unexpected charges for items such as towels or specific breakfast beverages, which led to some dissatisfaction. Issues with airport transfers arranged through the hotel were also mentioned by a few. The hotel offers convenient luggage storage for guests. It also maintains a pet-friendly policy, accommodating guests traveling with their companions.