Mövenpick Hotel & Casino Geneva (Geneva, Switzerland)

A majority of guests leaving reviews paid tribute to the customer care with comments describing personnel as professional, attentive and helpful. Many said the hotel's attention to detail was good. A few reviewers, however, said aspects of the service seemed impersonal at times, perhaps because the hotel is quite large.

Many reviewers were positive about the rooms at Movenpick Hotel & Casino Geneva. Most described the rooms as well-cleaned, smart and comfortable, especially following recent refurbishment work. Some guests admired views of the mountains and runway from their soundproofed rooms.

The Swiss are seldom late, and many reviewers were impressed by the punctuality of the free scheduled shuttle bus for guests, which is available most of the day.

Being a large hotel and the only one with five stars near the airport, Movenpick Hotel & Casino Geneva can be popular during peak periods. A few visitors described check-in as being slower than they would have expected in a high end hotel.

Perhaps it shouldn't be a surprise that some reviewers felt the hotel was overpriced; after all this is 5-star accommodation in expensive Switzerland. A few reviewers felt the hotel struggled to offer value for money compared to other top accommodation. It's not uncommon for Swiss hotels to charge extra for breakfast, but it can come as a surprise to some travelers so be prepared for charges if you partake.

The hotel's location divided opinion among reviewers whether travelling on business or leisure. Some loved the airport being close by; others felt it wasn't close enough to the city center for sightseeing or meetings. Indeed, Geneva has more centrally-positioned high end hotels so you might want to carefully consider the location before booking. Nevertheless, Geneva's public transport is excellent and the three-mile journey into town from the hotel is straightforward.