Magri's Hotel

This hotel offers a practical and comfortable stay, particularly appealing to travelers with cars due to its free, secure parking and convenient access to highway exits. Its signature feature, a complimentary evening shuttle service to the city center, effectively bridges the gap between its location and the main attractions, making it a viable option for sightseers and families who prefer not to navigate public transport at night. Business travelers also find it suitable given its proximity to commercial areas. Guests consistently highlight the hotel's cleanliness and the helpfulness of its staff. To make the most of your stay, be sure to utilize the evening shuttle for city excursions and plan your daytime transportation, as the immediate surroundings are not ideal for walking.

Facilities & Amenities
The hotel provides a range of amenities designed for guest convenience, including 24-hour reception and complimentary Wi-Fi throughout the property. Many rooms are equipped with kettles and mini-fridges, adding to the comfort. While some guests appreciate the availability of ice machines and vending machines, feedback on other facilities is mixed. The gym is frequently reported as being out of order or disappointing, and some outdoor terrace areas are noted for being neglected. A recurring issue is the air conditioning, which some guests found to be non-functional, turned off, or insufficient, leading to uncomfortably warm rooms. The bar service, while available, can be slow or inconsistent, with some finding the atmosphere less than ideal.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with daily housekeeping ensuring a fresh environment. Many appreciate the comfortable beds and the overall spaciousness of their accommodations. Bathrooms are often described as well-equipped, with some featuring maxi showers, sensory lights, or soaking tubs, complemented by an extensive array of complimentary toiletries. The rooms are typically quiet, contributing to a restful night's sleep. However, some guests reported issues such as small or dated rooms, mouldy bathrooms, leaking faucets, or non-functioning refrigerators. Instances of cigarette smoke smell despite non-smoking policies, mosquitoes, and noise from corridors or adjacent rooms due to poor soundproofing were also noted by a minority of guests.

Dining & Food Quality
The hotel's breakfast receives considerable praise for its quality and variety, offering a wide selection of sweet and savory items, including local specialties like sfogliatelle and babà, fresh pastries, eggs and bacon, and a range of breads, fruit, coffee, and juices. The food quality in the hotel restaurant is also frequently commended, with guests enjoying generous portions and a good selection of wine. However, the breakfast service style is a common point of mixed feedback; instead of a self-service buffet, staff serve guests from behind a barrier, which some found to be slow, awkward, or limiting in terms of seeing all available options. Some guests also found the restaurant's bar service to be slow and the overall dining experience to be less than ideal due to bright lighting.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. While it offers free private parking and is conveniently close to highway exits and the airport, its immediate surroundings are an industrial area described as dirty and unappealing, with limited nearby amenities. Many guests found the area to feel unsafe at night, particularly for solo travelers. However, the hotel mitigates these concerns with excellent accessibility solutions. It is a short 5-10 minute walk to the Gianturco metro station, providing easy access to the city center and other attractions like Pompeii and Vesuvius. Crucially, the hotel offers a reliable and complimentary evening shuttle service to and from the city center, which is highly valued by guests for safe and convenient evening travel.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the quick check-in process and the staff's willingness to accommodate requests, such as providing extra towels or fans. Housekeeping is noted for its efficiency, and receptionists are commended for offering valuable information on transport and local attractions. The evening shuttle service is also a testament to the staff's commitment to guest convenience. While the majority of feedback is positive, some guests reported instances of staff being perceived as indifferent or having communication challenges due to language barriers. A few isolated incidents of slow bar service or perceived misinformation regarding room features were also mentioned.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which may occasionally result in some noise or temporary closures of facilities like the gym. For guests with mobility needs, the hotel is noted for having no architectural barriers, making it accessible. There have been reports of a sign indicating that the tap water is not safe for drinking. Additionally, some guests have noted a hotel policy against bringing outside food into the premises. These details, while not fitting into other categories, are important for guests to consider when planning their stay.