Majestic City Suites & Beach Hotel

The hotel's signature feature is its central location within the city, offering unparalleled access to key attractions, complemented by spacious rooms often equipped with kitchenettes. This combination makes it an ideal choice for a diverse range of travelers, including sightseers eager to explore the city on foot, business travelers seeking convenience, and families who benefit from the extra space and self-catering options. Couples also find the hotel appealing for its accessibility to dining and entertainment. However, guests should be aware of significant ongoing construction in front of the property, which impacts views and perceived beach access. To ensure a smooth stay, it is advisable to confirm your specific room type and amenities upon arrival.

Facilities & Amenities
Guests find the free Wi-Fi generally reliable, though some report connectivity issues in certain rooms. A key feature is the well-equipped kitchenette in each room, which includes a refrigerator, microwave, coffee maker, kettle, and basic dishes and silverware, allowing for convenient self-catering. However, it's important to note that stoves are not provided. The hotel offers a highly convenient paid parking garage that allows guests to park on the same floor as their room, making luggage transport easy. On the downside, the property does not feature a pool, gym, or bar, and there are no phones in the rooms, requiring guests to visit the lobby for assistance. Some guests also noted challenges with finding suitable power outlets for all kitchenette appliances.

Cleanliness & Room Comfort
Rooms are generally described as large and spacious, often featuring comfortable beds and modern bathrooms. Many guests appreciate the availability of king-sized beds and the effort put into daily cleaning. However, feedback on cleanliness is mixed, with some guests reporting issues such as mold, a persistent mildew smell, or the presence of sand, hair, and occasionally cockroaches. Concerns have also been raised about the condition of duvet covers and pillows, which some found stained or malodorous. A common complaint is the inconsistent availability of hot water, often only lukewarm or completely absent. Shower drainage problems are frequently mentioned, and bathrooms sometimes lack washcloths or sufficient counter space. Noise from street traffic or the nearby construction can also impact comfort, and a few rooms have a noticeable beeping sound.

Dining & Food Quality
The hotel does not feature on-site dining facilities, such as a dedicated restaurant or bar. Instead, guests can access breakfast services at a partner establishment conveniently located nearby, though this is offered at an additional cost. A significant advantage for many guests is the inclusion of well-equipped kitchenettes within the rooms. These spaces come with a refrigerator, microwave, and coffee maker, along with basic dishes and silverware, enabling guests to store food, prepare simple meals, and enjoy hot beverages. This self-catering option is particularly valued by families and those looking to manage their travel budget, providing a practical and flexible alternative to dining out for every meal.

Location & Accessibility
The hotel is highly praised for its central location in Punda, offering exceptional walking distance to major attractions like the iconic Queen Emma Bridge, the vibrant Punda city center, numerous restaurants, and various shops. A supermarket and a McDonald's are conveniently located nearby, making daily errands easy. Public bus stops are also readily accessible, providing options for exploring further afield. However, a significant construction project directly in front of the hotel has unfortunately obstructed previous ocean views and limited direct beach access, despite the hotel's name suggesting otherwise. For guests with vehicles, paid parking is available in an attached garage, offering the convenience of parking on the same floor as your room.

Staff & Service
Most guests commend the staff for being consistently friendly, helpful, and attentive, particularly at the front desk and among the housekeeping team. Many appreciate the quick check-in process and the staff's willingness to provide local recommendations and assist with requests, such as providing beach towels. The presence of security personnel is also noted as a positive aspect, contributing to a sense of safety. However, some experiences report staff being unresponsive, dismissive, or unwilling to resolve issues, especially concerning room maintenance or unfulfilled booking promises. Consistency in room cleaning and amenity replenishment is also a recurring point of mixed feedback, with some guests needing to repeatedly request services or items.

Additional Information
Guests should be aware that the hotel operates on a no-cash policy, accepting only card payments for all transactions. A notable point of convenience is the absence of phones in the rooms, meaning guests must visit the front desk for any requests or inquiries. Rooms are primarily equipped with 220V outlets, and while some adapters may be available, it is advisable for international travelers to bring their own. Some guests have observed the presence of stray cats in common areas, which the hotel staff reportedly feeds. Additionally, issues with safes being locked or non-functional upon arrival are occasionally reported, requiring staff assistance. It is recommended to confirm specific room amenities like hairdryers upon check-in, as they may sometimes be missing despite being listed.