Mango Grove Hotel

This hotel is highly regarded for its exceptional staff and delicious food, creating a memorable and comfortable experience for many guests. Its peaceful ambiance, often highlighted by the presence of mango trees and garden views, offers a tranquil escape within the city. The hotel's strategic location near key attractions makes it an excellent choice for business travelers seeking convenience and efficiency, as well as families and sightseers looking to explore the area with ease. Guests consistently praise the welcoming atmosphere and the attentive service that makes them feel at home. To ensure a smooth stay, it is advisable to communicate any specific room preferences, such as size or noise concerns, upon booking, and to leverage the highly cooperative staff for any needs that arise.

Facilities & Amenities
The hotel provides a range of facilities aimed at guest comfort and convenience. Guests can utilize a well-equipped gym for their fitness needs. Rooms are generally equipped with essential amenities such as a TV, air conditioning, and tea/coffee making facilities including an electric kettle. While most find these satisfactory, some have noted issues with the AC or the type of kettle provided. The hotel also offers laundry services and free Wi-Fi, ensuring guests can stay connected and have their needs met. An open-sky seating arrangement is available, offering a pleasant outdoor space. However, it has been noted that there is no wheelchair entrance, which might be a consideration for some guests.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as neat, well-maintained, and hygienic. The washrooms are also noted for being clean and well-stocked with toiletries. While many find the rooms cozy and comfortable, feedback on bed comfort is mixed; some guests report uncomfortable spring mattresses or small beds, suggesting a need for improvement in this area. Room sizes are a recurring topic, with some finding them small or congested, particularly for more than two people, and a few mentioning a lack of fresh air. Noise levels can be an issue for some, with reports of thumping noises and sound from adjacent rooms, possibly due to the hotel's location in an industrial area.

Dining & Food Quality
The hotel's dining experience consistently receives high praise, with many guests highlighting the excellent food quality and variety. The breakfast buffet is particularly popular, offering a wide range of dishes that are both tasty and satisfying, including North Indian and South Indian options like parathas and dosas. The restaurant staff are noted for their professional and attentive service, contributing to a pleasant dining atmosphere. Specific dishes like carrot phirni, egg curry, and various Chinese and mixed vegetable preparations are frequently complimented for their flavor. While the overall food quality is highly rated, a few isolated comments mention issues such as an uncooked butter chicken.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it a significant advantage for guests. It is situated very close to the Chandigarh railway station and within easy reach of popular landmarks such as Elante Mall, Sector 17, the Rick Garden, and the lake. This proximity allows for easy exploration of the city, often accessible via e-rickshaws. While the hotel is located in an industrial area, many guests find the immediate surroundings peaceful. Parking facilities are available, and some guests suggest the addition of a valet parking service for added convenience. The hotel's accessibility to major transit points is a consistent positive.

Staff & Service
The staff at this hotel consistently receives outstanding reviews for their exceptional helpfulness, courteousness, and polite demeanor. Guests frequently highlight their attentiveness and willingness to go above and beyond to ensure a comfortable stay. The check-in process is generally described as quick and efficient, though a few instances of delays due to miscoordination have been noted. Room service is often praised for being fast and responsive, with staff promptly addressing requests. The housekeeping team is also highly regarded for maintaining clean rooms and being very cooperative. Overall, the staff's commitment to providing excellent service is a defining characteristic of the guest experience.

Additional Information
The hotel offers smoking rooms, catering to guests who prefer this option. During a temporary period, the main restaurant's AC system was under repair, leading to a makeshift dining hall, which guests still found to be excellent. While the hotel generally provides a comfortable experience, some guests have reported issues such as a lack of hot water due to boiler problems or a temporary absence of a phone charger. It's worth noting that some guests have expressed concerns about the perceived authenticity of online reviews, suggesting a need for personal verification. The hotel's policy regarding confirmed bookings has also been a point of contention for a few guests.