Belmond Maroma Resort & Spa in Playa del Carmen, Mexico is 19 kilometres from Puerto Morelos and 51 kilometres from Cancun. The resort offers guests in-room complimentary coffee and yoga classes for a fee. The bright rooms with tropical or ocean views and modern wood details feature terraces and private bathrooms. Suites include living areas and some add a patios with plunge pools and fitness rooms. Amenities include an on-site spa area offering massage and facial services, along with wedding services and event venues. There are two on-site restaurants and two bars serving cuisine varying from Mediterranean to traditional Mexican dishes. The bars offer fresh ceviche and various drinks. Belmond Maroma Resort & Spa is 15 kilometres from Grand Coral Golf Riviera Maya, 19 kilometres from central Playa del Carmen and 27 kilometres from Xcaret water park.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
The resort is located next to a beach and is said to be a beautiful location. The area was ideal for guests who wanted to enjoy the clean water, as well as having cared for gardens on the premises. The ocean was a nice place to enjoy a relaxing vacation.
The staff members were found to be nice people who took care of their guests. Nothing was too much for them and guests were made to feel special. They assisted with guest requests and the service from the bar and restaurants was top notch.
The restaurants were found to be nice options by guests who enjoyed having their meals and drinks on site. The two bars and restaurants had various dining and drinking options for all tastes. The service was also thought to be impeccable.
The amenities were found to be overpriced by guests who thought the resort was too much to handle. The resort prices were a bit shocking for some who thought the drinks and food, the massage services or the yoga classes were too high.
Guests found the rooms to not be up to par with the level of resort it advertises itself to be. The rooms were in need of a new refurnishings, such as new furnishings and a new air conditioning system. The room size was not very large as well.
Guests found the rooms to be simple and lacking in basic amenities such as televisions, poor sewage and old furnishings. The rooms were not very bright and welcoming and guests felt for the price, the minibars could be provided.
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