Marriott Tulsa Hotel Southern Hills

The hotel is consistently praised for its impeccable cleanliness and the exceptional friendliness of its staff, making it a reliable choice for many travelers. Its modern facilities and on-site amenities, including a popular Starbucks and a well-regarded M Lounge, contribute significantly to a comfortable stay. The property's recent renovations have further enhanced the guest experience, offering updated and spacious accommodations. This hotel is particularly well-suited for business travelers attending conferences or events, as well as families and couples seeking a comfortable and convenient base for their trips. Its welcoming atmosphere also makes it a popular choice for event attendees and those visiting the nearby university. To enhance your experience, consider utilizing the M Lounge for its complimentary offerings if your stay includes access, and be aware that while parking is abundant, some guests find the walk from the free parking areas to be lengthy.

Facilities & Amenities
Guests frequently highlight the convenience of the on-site Starbucks, though some note that service can be slow during busy periods. The M Lounge is a significant draw, offering 24-hour access to snacks and beverages, along with a highly-rated breakfast. For recreation, the hotel features a fitness center with good equipment, and an indoor pool that is generally heated, though a few guests have observed issues with its lining or cleanliness. The hotel provides a shuttle service to various local destinations, including the airport, which is greatly appreciated. While the hotel boasts numerous elevators that typically ensure short waits, some guests have experienced slower service or non-operational units during peak times, especially when large events are hosted. The bar and restaurant facilities are also frequently mentioned, providing convenient dining and social options.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained. Recent renovations have introduced modern and spacious accommodations, often featuring hardwood floors and updated designs. Most guests find the beds to be very comfortable, contributing to a restful night's sleep, though a few have reported issues with worn-out or sinking mattresses. The bathrooms are generally clean and well-appointed, with many appreciating the walk-in showers and good water pressure. However, some guests have noted minor issues such as toilets running, shower doors not staying closed, or a lack of ventilation fans. While rooms are typically quiet, some noise from meeting rooms or children in hallways has been reported. Guests also appreciate in-room amenities like USB ports and streaming options, though some wish for a microwave.

Dining & Food Quality
The breakfast offerings at the hotel receive mixed but generally positive feedback. Many guests praise the breakfast buffet for its variety and quality, describing it as hot, fresh, and delicious, with options like scrambled eggs, potatoes, and oatmeal. The M Lounge breakfast is particularly well-regarded for its quality. However, some guests find the breakfast to be monotonous or overpriced if not included in their stay, and a few have had negative experiences with service or coffee quality. The on-site restaurant and bar are convenient options, with guests enjoying the food, including wings, and the overall atmosphere. Room service is available and generally appreciated for its convenience, though a few isolated incidents of incorrect orders or high charges have been reported.

Location & Accessibility
The hotel's location is a significant advantage, frequently described as ideal and central, making it a top choice for visitors to the area. It offers convenient access to the university, various attractions, and is within walking distance of numerous restaurants and a Walgreens. Guests appreciate its proximity for easy travel to any part of the city. Parking is abundant, with both free self-parking and valet options available. While the free parking is a major plus, some guests find the walk from the parking lot to the entrance to be quite long. The area is generally perceived as safe, though a few guests have noted the presence of homeless individuals nearby or found the immediate surroundings less ideal for walking after dark.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their willingness to go above and beyond, providing excellent customer service from check-in to check-out. The check-in process is generally smooth and efficient, though some guests have experienced delays or issues with room assignments, particularly when booking through third-party sites. Housekeeping is often commended for its attentiveness, making beds and providing fresh towels, with some adding special touches. However, a few guests have reported issues with rooms not being cleaned or a lack of basic amenities. While many problems are resolved quickly, some guests have expressed frustration with management's response to more serious concerns, such as room security or equipment malfunctions.

Additional Information
Guests should be aware that the hotel has a no outside food delivery policy, requiring guests to dine on-site or go out. There have been recurring issues reported regarding room booking accuracy, with some guests not receiving the room type they reserved or experiencing double-bookings. A significant concern raised by multiple guests involves room security, with reports of strangers being able to access occupied rooms due to apparent system errors, leading to distressing experiences and a perceived lack of accountability from management. A few guests have also encountered difficulties with deposit refunds, noting delays in receiving their funds back. While the hotel is generally well-maintained, some guests have mentioned a strong musty smell in certain areas, particularly near elevators or in older rooms, and a few have noted a significant wind tunnel effect outside the building. It is also worth noting that rooms do not typically include a microwave, a feature some guests would appreciate.