Master Grande Hotel

This hotel stands out for its excellent central location, placing guests directly in the heart of the historic district and within easy reach of major attractions. Its proximity to landmarks like the São Pedro Theater and the Metropolitan Cathedral makes it an ideal choice for sightseers and cultural explorers eager to discover the city on foot. Many guests appreciate the spacious rooms and the generally friendly staff who strive to be helpful and attentive. The hotel serves as a convenient base for business travelers attending events in the area, and its cost-benefit ratio appeals to budget-conscious travelers. While the hotel offers a practical stay, guests should manage expectations regarding breakfast quality and be aware that consistent room cleanliness can be variable. To enhance your experience, consider requesting a room on a higher floor for potentially better views, and be prepared for a basic breakfast.

Facilities & Amenities
The hotel provides Wi-Fi access, which generally performs well, allowing guests to stay connected during their stay. However, a recurring point of concern is the air conditioning system. Many guests describe the units as old, noisy, and often ineffective at cooling or heating the rooms adequately, with the constant hum sometimes disrupting sleep. The elevators also receive mixed comments, with some guests finding them slow, hot, or experiencing issues with key card access, leading to delays. While rooms are equipped with a frigobar, guests frequently note that these are typically empty upon arrival, requiring them to purchase and stock their own beverages. The overall impression is that while basic amenities are present, some, particularly the air conditioning, are in need of significant modernization or maintenance to improve guest comfort.

Cleanliness & Room Comfort
Guests frequently praise the spaciousness of the rooms, often finding them large and comfortable. The beds are generally described as very comfortable, contributing to a restful night's sleep. The showers receive mixed feedback; many appreciate the strong water pressure and hot water, though some report issues with inconsistent heating or broken fixtures. Noise levels can be a concern, particularly from the old air conditioning units, street sounds, or elevator areas, which can impact sleep quality. Regarding cleanliness, feedback is highly varied. While some guests find their rooms clean, a significant number report issues such as accumulated dust, mold in bathrooms or on walls, and dirty towels or linens. Many reviews also highlight a policy of less frequent room cleaning, often every two days or only upon request, which some guests find inconvenient.

Dining & Food Quality
Feedback on the breakfast experience is consistently and overwhelmingly negative. Many guests express significant disappointment with the food quality, describing items as unappetizing, cold, or stale, such as hard bread and old cake. The variety of options is frequently criticized as very limited, with few choices for fruits, pastries, or protein beyond basic scrambled eggs and sausages. Guests often report issues with replenishment, noting that items run out quickly and are not refilled promptly, especially if arriving later in the breakfast window. Furthermore, concerns are raised about the cleanliness of the dishes and cutlery, with many guests finding them visibly dirty or smelling unpleasant, and some even observing flies near the food. The overall consensus is that the breakfast falls short of expectations for a hotel.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous attractions in the historic center. It offers convenient access to cultural sites like the São Pedro Theater, the Metropolitan Cathedral, and the Public Market, as well as various shopping and dining options. However, the parking situation is a frequent point of contention. The hotel has very limited on-site parking, often requiring guests to use an expensive, off-site, or inconveniently located partner garage, sometimes with security concerns or manual gate operation. The immediate surrounding area receives mixed reviews; while some feel safe, others note issues with cleanliness, litter, and the presence of homeless individuals, which can create a sense of unease, particularly at night. Additionally, the hotel's entrance features stairs, posing a significant accessibility challenge for guests with luggage, strollers, or mobility issues.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the reception team for their courteous demeanor and willingness to assist with inquiries, even overcoming language barriers. The check-in and check-out processes elicit mixed feedback; some guests experience quick and efficient service, while others report delays, confusion, or issues with booking details and unexpected charges. A significant area of concern revolves around housekeeping. Many guests note that rooms are not cleaned daily, with a policy of cleaning every two days or only upon specific request. This often leads to unemptied bins, unmade beds, and unreplaced towels, causing frustration for guests expecting regular service. Despite these inconsistencies, the positive interactions with the staff are frequently highlighted as a redeeming quality.

Additional Information
A notable convenience for guests is the direct access to an attached shopping center, providing easy and secure access to various dining options and shops without needing to go outside. However, many reviews consistently point out that the hotel is old and in significant need of renovation and modernization, with worn furniture, outdated fixtures, and signs of general wear and tear throughout the property. Guests should also be aware of certain hotel policies, such as the less frequent room cleaning schedule, which typically occurs every two days or only when explicitly requested, rather than daily. Furthermore, the hotel has a strict cancellation policy, with some guests reporting being charged for full stays even when canceling due to health emergencies, and early check-in may incur additional fees.