Master Porto Alegre Hotel - Av Carlos Gomes, Proximo Consulado Americano

The hotel is often chosen for its spacious rooms and strategic location, particularly for those visiting the American Consulate. Guests frequently highlight the comfortable accommodations and the overall value provided. While many appreciate the hotel's potential and traditional charm, a recurring theme is the significant need for maintenance and renovation across various areas of the property. The hotel caters well to business travelers due to its central location and proximity to key areas, and its ample room sizes make it suitable for families and those traveling with pets. To enhance your stay, it is advisable to inquire about room location to minimize potential noise from the street or internal hotel systems, and to confirm parking availability upon arrival, as it can be a point of concern for some.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted as needing updates. Guests appreciate the presence of a fitness center, although some reviews mention it is basic or has limited equipment, and there are reports of a lack of a water dispenser within the gym. Elevators are available, but guests frequently report issues with them, including only one being operational at times, leading to queues and inconvenience. Wi-Fi connectivity is provided, but many guests experience intermittent or weak signals in their rooms, making it difficult for work or leisure. Rooms typically include a frigobar, though some guests note it may be empty or not functioning optimally. There are also mentions of ironing facilities being available, but sometimes only in communal areas rather than in individual rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many noting a need for significant improvement. While some rooms are described as clean and spacious, a considerable number of reviews highlight issues such as old carpets with stains and unpleasant odors, peeling paint on walls, and visible mold in bathrooms and around windows. Beds are generally found to be comfortable by many, though some describe them as too soft or in need of renewal. Bathrooms often receive criticism for moldy grout, leaky showers, and outdated fixtures. Noise is a frequent complaint, stemming from street traffic, air conditioning units (both in-room and external), and poor sound insulation between rooms, impacting sleep quality. In-room amenities like air conditioning are often reported as noisy or malfunctioning, and the availability of electrical outlets is sometimes limited or in inconvenient locations.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives varied feedback. Most guests find the breakfast to be satisfactory, with a decent variety of options, and some praise its quality and taste. However, a significant number of reviews mention issues with replenishment, with items running out quickly, especially during peak times, leading to long waits for tables and food. Some guests report that the food can be cold or lack flavor, and there are specific complaints about the freshness of fruits and the quality of coffee. The restaurant also serves dinner, with some guests finding the buffet options limited or the food quality inconsistent. There are also mentions of specific charges for items like fried eggs, which some guests find unexpected.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, offering easy access to various points of interest. It is particularly convenient for those visiting the American Consulate, which is often within a short distance. Guests appreciate its proximity to shopping areas, restaurants, and business centers. While the location is generally considered safe, some guests note that being on a busy avenue can lead to significant noise from street traffic. The parking situation is a frequent point of contention; it is described as rotational, meaning spaces are not guaranteed, and many guests find the parking lot to be tight and insufficient for the number of guests, often leading to the need for street parking, which can be inconvenient and raise security concerns. The cost of parking is also mentioned as an additional expense.

Staff & Service
Feedback regarding the staff and service is notably mixed. Many guests commend the friendly staff, highlighting their attentiveness and helpfulness, particularly in the restaurant and with specific requests. However, a considerable number of reviews report instances of unwelcoming or unprofessional service at the reception, with some describing staff as unresponsive, unprepared, or lacking in basic hospitality. Issues with check-in and check-out processes, including long waits and difficulties with billing, are also mentioned. While some guests experienced quick resolution of issues like room changes or maintenance, others felt their concerns were dismissed. The overall impression of staff varies significantly, with some departments receiving high praise while others are criticized for a lack of consistent quality in their interactions with guests.

Additional Information
The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals, making it a suitable option for the whole family. However, some guests note challenges in finding appropriate outdoor areas for pets nearby. There are reports of a destination fee being applied, which some guests feel is not clearly communicated upfront. Guests should be aware that some standard amenities, such as coffee makers or irons, may not be available in every room and might require a request or be located in communal areas. There are also mentions of water dispensers not being available in the hotel, requiring guests to purchase bottled water. Some reviews indicate that the hotel's rewards program benefits are appreciated by loyal members, including potential room upgrades.