Matsue Excel Hotel Tokyu

This hotel offers a highly convenient urban stay, with its signature feature being its direct proximity to Matsue Station, making it an excellent base for exploring the city and beyond. Guests consistently highlight the hotel's exceptional cleanliness, the comfort of its accommodations, and the outstanding breakfast offerings. It is particularly well-suited for sightseers and business travelers due to its central location and efficient services. Couples appreciate the quiet atmosphere and comfortable rooms, while families can benefit from the spacious room options and diverse breakfast. To enhance your visit, guests recommend utilizing the self-service amenities available in the lobby and being aware of the underground passage required to access the station directly.

Facilities & Amenities
Guests appreciate the hotel's thoughtful provision of self-service amenities in the lobby, including skincare products, toothbrushes, hairbrushes, and razors, allowing them to select only what they need. Complimentary mineral water is also available, a welcome touch. The hotel provides free Wi-Fi throughout, ensuring guests can stay connected. While some guests noted the absence of a coin laundry, the overall convenience of other amenities, such as readily available ice machines and vending machines, contributes to a comfortable stay. The hotel's commitment to maintaining a pleasant environment is also noted, with some guests mentioning a pleasant aroma in the lobby area.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. The comfortable beds and quality linens contribute to a restful sleep. While some rooms are noted as spacious, others, particularly those for three people, were found to be a bit compact. The bathrooms are a standout feature, often described as modern, renovated, and offering a separate shower and toilet area, with some featuring large, deep bathtubs for a relaxing soak. Guests appreciate the ample power outlets and the quality of toilet paper. Most guests found the rooms to be quiet, though a few occasionally heard noise from neighboring rooms.

Dining & Food Quality
The breakfast buffet is a major highlight, consistently receiving rave reviews for its extensive variety and high quality. Guests particularly enjoy the inclusion of local specialties such as Izumo soba, nodoguro, and shijimi miso soup. The omelet station, where eggs are cooked to order, is a popular feature, as are the homemade pudding and smoothies. While the breakfast is widely praised, feedback on the dinner buffet is mixed; some guests found the steak and seafood options excellent and satisfying, while others felt the offerings were occasionally cold or did not justify the cost. The afternoon tea service, however, is well-regarded for its charming presentation and delicious items.

Location & Accessibility
The hotel boasts an excellent location directly across from Matsue Station, providing unparalleled access to trains and buses for sightseeing and travel. Guests find it incredibly convenient for exploring the city's attractions and accessing the airport shuttle. Although the hotel is visible from the station, guests must use an underground passage to cross the main road, which some found slightly inconvenient, especially with luggage. There are numerous restaurants and convenience stores within easy walking distance. Parking is available on-site, though it can be limited and fill up, sometimes requiring guests to use alternative paid lots nearby, which can lead to some confusion regarding re-entry fees.

Staff & Service
The hotel staff consistently receives high commendation for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond, assisting with luggage, accommodating early check-ins, providing local recommendations for dining and sightseeing, and efficiently handling requests like calling taxis. The check-in and check-out processes are described as smooth and quick. The overall impression is one of professional and welcoming service, with staff members making guests feel valued and well-cared for throughout their stay, contributing significantly to a positive experience.

Additional Information
The hotel offers a unique ladies' floor with specialized amenities, including a ReFa showerhead and enhanced toiletries, providing an elevated experience for female guests. Some guests noted that while the hotel strives for environmental consciousness, certain aspects like room temperature control could be improved, as the heating or cooling system might not always align with individual preferences. The hotel's commitment to maintaining a quiet environment is appreciated, allowing for peaceful rest. Guests who are part of a rewards program have reported receiving benefits such as room upgrades, enhancing their overall value.