Medplaya Hotel Regente

This hotel offers a comfortable and clean stay, often highlighted by its comfortable beds and the generally attentive service from its staff. Its signature feature is its ability to provide a peaceful retreat in a quiet residential area while remaining conveniently close to the main attractions. This makes it an ideal choice for couples seeking relaxation, families looking for a well-located base with pool access, and sightseers who appreciate easy access to the city's entertainment and beach. Guests consistently praise the hotel's overall cleanliness and the welcoming atmosphere. To make the most of your stay, consider that while the location is quiet, some guests recommend requesting rooms away from potential noise sources, and be aware of potential group bookings during peak times.

Facilities & Amenities
The hotel features a pool area that is generally well-maintained, offering ample sunbeds for guests to relax. However, some visitors note that the pool water can be quite cold, and there are recurring concerns about loose slabs around the poolside, posing a potential hazard. Inside, guests benefit from Wi-Fi access and large TVs with English channels in their rooms. A significant point of contention is the hotel's lifts, which are frequently described as slow, small, and often have only one working, leading to considerable wait times, especially during busy periods like meal times. The hotel also provides parking facilities, including charging points for mobility scooters.

Cleanliness & Room Comfort
Rooms are largely praised for their cleanliness and overall comfort, with many guests highlighting the exceptionally comfortable beds and quality linens that contribute to a restful sleep. However, feedback on housekeeping can be mixed, with some guests reporting inconsistencies in daily cleaning, such as infrequent towel changes or superficial tidying. Rooms are equipped with a large TV, a fridge, and a kettle, though guests should be aware that replenishment of tea and coffee supplies may incur an additional charge. While balconies are a common feature, some rooms face noisy areas. Noise levels within the hotel and from external sources are a concern for some, suggesting poor sound insulation. Bathrooms are generally well-sized with good showers, though a few guests mention slippery floors or low water pressure.

Dining & Food Quality
Breakfast at the hotel generally receives positive feedback for its variety and quality, with options like freshly cooked eggs and a good selection of pastries. However, some guests note that the hot food can often be lukewarm, and the coffee from the machines is sometimes described as weak. Feedback on lunch and dinner is more varied; while some guests appreciate the food selection and find it satisfactory, others describe meals as repetitive, bland, or consistently cold, leading them to dine elsewhere. The buffet style is standard, and there are mentions of a carvery section. Some all-inclusive guests express disappointment with the limited snack options or additional charges for certain items, and the restaurant atmosphere is occasionally likened to a "school canteen" due to the absence of tablecloths.

Location & Accessibility
The hotel enjoys a good location, offering a balance between proximity to attractions and a peaceful environment. It is situated in a quiet residential area, ensuring a restful night's sleep, yet remains within a short walking distance to the main strip and the beach. Guests find it conveniently close to various bars, restaurants, and a market. Public transport, including bus stops, is easily accessible from the hotel. However, some visitors, particularly those with mobility issues, note that the transfer drop-off point can be a considerable walk from the hotel entrance, involving a slight incline. Parking is available, though it can be limited, with an alternative option at a nearby hotel.

Staff & Service
The staff at the hotel are widely praised for their friendliness, helpfulness, and attentiveness. Many guests commend the reception staff for their efficiency during check-in and their willingness to assist with various requests, such as booking taxis. The bar staff are frequently highlighted for their great banter and efficient service, contributing positively to the guest experience. In the dining room, the staff are noted for their hard work in maintaining cleanliness and ensuring food is replenished. The entertainment team is often described as hard-working and engaging, though some guests feel the focus is predominantly on English-speaking audiences. While the majority of interactions are positive, a few isolated reports mention instances of unhelpful or rude staff members, particularly at the front desk.

Additional Information
Guests should be aware of several additional charges during their stay, including a daily fee for the in-room safe, a deposit and daily fee for pool towels, and a charge for replenishing tea and coffee supplies in the room. There is mixed perception regarding the hotel's official star rating, with some guests feeling that the overall experience aligns more with a 3-star property. The hotel has recently seen an increase in large group bookings, such as hen and stag parties, which some guests report can lead to excessive noise and rowdy behavior, occasionally disrupting the peaceful atmosphere for other visitors.