Mercure Hotel Amersfoort Centre

The hotel offers a modern and comfortable stay, characterized by its spacious and well-appointed rooms and a highly central location that provides easy access to the city center and train station. Its contemporary design and overall cleanliness are frequently highlighted by guests. The hotel is particularly well-suited for business travelers due to its proximity to corporate locations and meeting facilities, and for sightseers and couples looking to explore the city's historic charm. While many appreciate the friendly and professional demeanor of the staff, some experiences suggest inconsistencies in service. To enhance your stay, it is advisable to clarify parking costs and procedures upon arrival, as these can sometimes differ from expectations. Additionally, requesting a room on a higher floor might offer better views and potentially reduce noise from the surrounding area.

Facilities & Amenities
Guests generally find the hotel's facilities to be modern and well-equipped. The rooms are notably spacious, often featuring bay windows that contribute to a pleasant ambiance. While some rooms include a coffee maker, there have been instances where the wrong capsules were provided, or the amenity was missing entirely. A fridge or minibar is typically available, though some guests noted they were empty. Wi-Fi is provided, but some users reported it being slow or unsecured. Specific room types boast a jacuzzi or whirlpool, though some guests experienced issues with their functionality. The hotel also offers meeting rooms and a bar, though the bar is frequently reported as being closed or unstaffed, with a limited drink selection. Some guests noted the absence of a fitness facility, which they would have expected.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness and room comfort, with many guests praising the spacious rooms and well-maintained bathrooms. The beds are often described as comfortable, ensuring a restful night's sleep, though some guests found the pillows to be lumpy, too small, or too high, and noted issues with two single beds being pushed together. The showers are frequently highlighted as large and pleasant. However, some guests reported significant noise levels from the nearby highway, trains, or corridors, which could disrupt sleep. Isolated incidents of rooms not being properly cleaned upon arrival, or issues like clogged bathroom sinks and water leakage, have also been mentioned. Despite these few concerns, the overall impression of room comfort and hygiene remains largely positive.

Dining & Food Quality
The breakfast at the hotel is a highlight for many guests, frequently described as excellent with a wide variety of fresh and plentiful options. The buffet is generally well-stocked, and the presence of an omelette station is often appreciated. Coffee and tea service also receive positive comments. However, some guests found the breakfast to be quite expensive, and a few noted limited variety or empty trays, particularly closer to closing time. The restaurant on-site, often described as a "World Kitchen" or "all-you-can-eat wok," is not always open, and its menu can be limited. The bar area, while present, is frequently reported as being closed or unstaffed, with a restricted selection of beverages, leading guests to seek dining and drinking options outside the hotel.

Location & Accessibility
The hotel boasts a highly convenient central location, making it an ideal base for exploring the city. It is situated within a 10 to 15-minute walking distance of the train station and the historic city center, where numerous restaurants, bars, and shops can be found. A shopping mall and a cinema are also located nearby, directly opposite the hotel. Public transport is easily accessible, with a bus stop right outside the main entrance. For guests arriving by car, an underground parking garage is available, providing direct access to the hotel. While this parking is convenient, guests should be aware that it incurs a fee, and there have been reports of discrepancies between advertised and actual parking costs, as well as issues with re-entry procedures.

Staff & Service
Feedback on the hotel's staff and service is mixed. Many guests praise the friendly, helpful, and professional demeanor of the team, particularly highlighting efficient check-in and check-out processes. The breakfast staff, in particular, receive consistent commendation for their attentiveness. However, a notable number of reviews mention instances of unprofessional or uninterested staff, particularly at the front desk, with some guests feeling ignored or experiencing a lack of follow-up on issues. There are recurring complaints about a language barrier, as some staff members primarily speak English, which can be challenging for Dutch-speaking guests. Issues with maintenance requests not being addressed promptly, and a lack of proactive problem-solving, such as during a significant water leak or lost items, have also been reported.

Additional Information
Guests should be aware of several important details that can impact their stay. The hotel charges a city tax or destination fee, which some guests found to be higher than expected or not clearly communicated during booking. While the hotel offers rewards program benefits for loyal members, some reported that expected perks, such as room upgrades or welcome amenities, were not consistently provided. There have been significant concerns regarding room security, with reports of doors being unlocked or unauthorized entry, leading to feelings of unsafety and even alleged theft of personal belongings. The hotel's policy on early check-in involves an hourly fee, which some guests found exploitative. Furthermore, some bookings have been unexpectedly cancelled due to renovations, causing inconvenience and frustration for guests.