Mercure Hotel Dortmund Messe

This hotel is ideally situated for event-goers and sports enthusiasts, offering direct access to the Westfalenhalle and being directly opposite the Signal Iduna Park stadium. This makes it a perfect fit for concert attendees, trade fair visitors, and passionate football fans looking for convenience. Guests consistently highlight the exceptional friendliness of the staff and the quality of the breakfast as major positives. While the hotel's age is noted, its prime location and dedicated service ensure a memorable stay. For those planning to attend major events, it is advisable to book well in advance, and be mindful of the parking situation, which can be challenging during peak times.

Facilities & Amenities
The hotel offers convenient parking options directly on-site, though guests note that spaces can be limited and often incur a fee, despite some initial booking information suggesting otherwise. There are also EV charging stations available, although these are sometimes occupied by non-electric vehicles. A significant advantage for event attendees is the direct passage connecting the hotel to the Westfalenhalle, allowing for seamless access regardless of weather. While some reviews mention the absence of a swimming pool or a gym, the hotel does provide conference rooms that are described as spacious and bright. Wi-Fi is available, though some guests have reported issues with slow speeds or poor signal strength in their rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many rooms are described as clean, spacious, and well-maintained, with some featuring electric blackout shades and separate bathrooms and toilets. However, a recurring theme is that the hotel and its rooms are somewhat dated or "in die Jahre gekommen," with some guests noting a need for renovation. Specific concerns include uncomfortable beds, musty odors, old-fashioned carpets (which some find unhygienic), and minor cleanliness issues like dust or calcified taps. Noise can also be an issue, with some rooms experiencing thin walls, elevator noise, or disturbances from outside celebrations after events.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its quality and variety, with guests enjoying a rich buffet that includes both hot and cold options, various breads, cheeses, and meats like salmon. Many appreciate the attentive service during breakfast, including coffee being served at the table. However, some guests have noted limitations, such as a lack of freshly cut fruit, limited cheese selection, or slow replenishment of popular items like scrambled eggs or warm dishes during busy periods. The hotel's restaurant generally offers tasty dishes, though some guests find the menu to be limited, and the bar service has received mixed reviews regarding attentiveness and the availability of certain items.

Location & Accessibility
The hotel's central location is its most celebrated feature, being directly opposite the Signal Iduna Park stadium and offering direct access to the Westfalenhalle and Messe exhibition grounds. This makes it exceptionally convenient for attending football matches, concerts, and trade fairs. Public transport is easily accessible, with a U-Bahn station just a few minutes' walk away, providing quick connections to the city center. The hotel is also well-connected to the motorway, making it easy to reach by car. While the proximity to event venues can lead to some noise after events, many guests report that rooms are surprisingly quiet despite the bustling surroundings.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently praising their friendliness, helpfulness, and attentiveness. The check-in and check-out processes are generally described as quick and uncomplicated. Many reviews highlight instances where staff went above and beyond, such as offering helpful recommendations or accommodating specific requests. The restaurant and bar staff are particularly commended for their professional and welcoming demeanor. While the overall service is excellent, a few guests have reported isolated issues, including some billing discrepancies or instances where specific requests were not fully met, but these appear to be exceptions to the generally high standard of service.

Additional Information
Guests should be aware that the hotel, while well-maintained, is described as being "in die Jahre gekommen," suggesting an older style rather than modern design, though renovations are reportedly ongoing. The hotel has a pet-friendly policy, allowing guests to bring their animals for an additional fee. Some guests have experienced issues with the cancellation policy, finding it to be quite strict. There is a designated smoking area near the entrance, which some guests find inconvenient due to smoke exposure upon entry. The elevators are noted by some as being older and slow. Despite these points, many guests find the hotel to be a solid choice, particularly for its unparalleled location.