Millennium Premier Hotel New York Times Square

This hotel is highly regarded for its unbeatable location, placing guests directly in the vibrant heart of New York City, steps away from Times Square and the Theater District. Its prime position makes it an excellent choice for sightseers, theater-goers, and tourists eager to explore the city's main attractions on foot or via convenient subway access. While the hotel offers spacious rooms and generally comfortable beds, many guests note that the property feels somewhat dated and could benefit from refurbishment. The staff consistently receives praise for their helpfulness and friendly demeanor, though the breakfast offering often falls short of expectations. For an optimal stay, guests are advised to manage their expectations regarding the complimentary breakfast and consider bringing an extension cord, as electrical outlets can be scarce in rooms.

Facilities & Amenities
Guests frequently comment on the hotel's general amenities, noting the availability of Wi-Fi throughout the property, though some mention a controversial facility fee associated with it. While the hotel does not feature a traditional restaurant or bar on-site, which many guests find disappointing, it does offer ice machines for convenience. Feedback on the fitness center is mixed, with some guests finding it small or equipped with older machinery, while others appreciate its presence. A recurring point of concern for many is the absence of mini-fridges and microwaves in the rooms, which limits options for storing cold beverages or reheating food. Some rooms are equipped with a coffee maker, but this is not consistently available across all accommodations.

Cleanliness & Room Comfort
Guest experiences regarding room cleanliness and comfort are varied. Many describe the rooms as spacious and appreciate the comfortable beds and quality linens, ensuring a restful sleep. However, a significant number of reviews highlight that the furnishings appear outdated or tired, with visible wear and tear, including scratched furniture, stained carpets, and peeling wallpaper. Some guests report issues with dirty bathrooms or cracked fixtures, such as sinks and mirrors, and problems with shower drainage or water pressure. Noise levels are also a mixed bag; while some rooms are noted as quiet, others experience disturbances from street noise, elevators, or neighboring guests. A common complaint is the lack of electrical outlets, particularly near the beds, making device charging inconvenient.

Dining & Food Quality
The hotel's dining options, particularly the complimentary breakfast, are a frequent source of disappointment for guests. The breakfast is consistently described as a "grab and go" concept, offering limited variety of packaged items such as bagels, pastries, cereals, and yogurt. Many guests express dissatisfaction with the absence of hot food options and the lack of a designated seating area, requiring them to take their breakfast back to their rooms. This setup is often seen as a significant downgrade from traditional hotel breakfasts. Furthermore, the hotel does not have an operational restaurant or bar on-site, which limits convenient dining and socializing opportunities within the property itself.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. Situated just steps away from Times Square, it offers unparalleled access to the Theater District, making it ideal for attending Broadway shows. Guests appreciate being within easy walking distance of numerous restaurants, shopping areas, and major attractions. The proximity to various subway stations provides excellent accessibility to other parts of the city, including the airport. The area is generally perceived as safe, even late at night. While the hotel does not offer on-site parking, options are available nearby, though guests note that these can be quite expensive.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff and helpful demeanor. Many guests highlight the attentive service provided by the front desk team, who are often described as professional and accommodating in addressing requests, such as room changes or providing additional amenities. The check-in process is generally reported as smooth, though some guests experienced delays during peak times. Housekeeping services are noted for being efficient in providing fresh towels and water daily, though some reviews mention inconsistencies in room cleaning. Overall, the staff's willingness to assist with directions, recommendations, and various needs significantly enhances the guest experience.

Additional Information
Guests should be aware of certain policies and features that impact their stay. Some reviews mention issues with security deposits, with guests reporting delays or difficulties in receiving their refunds after checkout. The hotel charges a facility fee, which some guests find unexpected or unclear, as it covers amenities like Wi-Fi that they believe should be included. Challenges with early check-in are occasionally reported, with rooms not always being ready before the standard time. Furthermore, some guests have noted that the elevators can be noisy or that one may be out of service, leading to longer wait times.