Countryman Motor Inn Cowra

The hotel's most distinctive feature is its accommodating pet-friendly policy, making it an excellent choice for pet owners traveling with their animals. Guests frequently highlight the hotel's consistent cleanliness and the comfortable beds as key positives, ensuring a restful stay. Its central location is also a significant draw, placing visitors conveniently close to local amenities. While the staff generally receives praise for their friendliness, some guests have noted inconsistencies in service. This establishment is particularly well-suited for budget-conscious travelers and those seeking an overnight stopover due to its value and accessibility. To enhance your experience, it is advisable to confirm specific in-room amenities like cutlery and plates upon arrival, as these are not always standard, and be prepared for potential variations in hot water supply.

Facilities & Amenities
The hotel's general facilities often present a mixed impression, with many guests noting that the grounds appear unkempt, featuring leaves everywhere and dead plants in pots, suggesting a need for more attention to outdoor areas. A significant and frequently cited issue is the swimming pool, which is consistently reported as empty and out of operation, despite being advertised, leading to considerable disappointment, especially during warmer periods. While the convenience of free Wi-Fi and parking directly outside rooms is appreciated, the overall sentiment is that the property feels tired and outdated, requiring substantial TLC and updating to meet modern expectations. Some guests also mention a lack of outside shade or grass areas, limiting outdoor relaxation options.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and tidy, with comfortable beds and clean linens ensuring a good night's sleep. However, many reviews highlight that the rooms are generally outdated and run down, with issues such as broken tiles, holes in walls, peeling paint, and a lack of airflow. The bathrooms are frequently described as cramped and in poor condition, with common complaints about leaking taps, mouldy shower curtains, and a significant problem with inconsistent hot water or a complete lack of it. Noise can also be an issue, with some rooms experiencing traffic noise or thin walls. While basic amenities like a fridge, microwave, and toaster are often present, guests frequently note the absence of cutlery and plates.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, positioning guests within easy walking distance of the town center, local hotels, and various dining options, including popular fast-food establishments like McDonald's and KFC. Its placement on the main street makes it easy to find and convenient for exploring the area. Guests particularly appreciate the availability of free parking directly outside their rooms, offering hassle-free access. While the location is generally considered excellent for accessibility, some rooms may experience traffic noise due to their proximity to the main road. Additionally, although parking is ample, some guests with larger vehicles have found the spots to be somewhat challenging. Overall, the location is a strong point for convenience and exploration.

Staff & Service
Most guests commend the staff for being friendly, helpful, and welcoming, contributing positively to their stay. The check-in process is often described as quick and easy. However, some guests have experienced significant issues, including a perceived lack of urgency from staff regarding maintenance problems, unhelpful responses to queries about NSW vouchers, and instances of being charged extra for key pickup outside of normal hours. There are also reports of unmanned reception leading to frustrating phone calls and confusion during check-in, and some guests found staff to be uncompassionate in difficult situations.

Additional Information
The hotel is widely recognized for its pet-friendly policy, allowing guests to bring their dogs, though some note an additional fee not always declared upfront and a lingering pet odor in designated rooms. A recurring issue involves NSW vouchers, with guests reporting confusion and difficulty using them due to unclear payment instructions and unhelpful staff responses. Concerns have also been raised about the safety of electrical appliances, with some guests finding items like irons and hairdryers that have not been tag-tested for many years. Furthermore, the disabled access room has received specific criticism regarding its makeshift ramp and bathroom layout, which are deemed unsuitable for wheelchair users.