Discovery Inn

The hotel is often noted for its budget-friendly rates, making it a consideration for cost-conscious travelers seeking an economical stay. While some guests highlight the presence of remodeled rooms and a grass courtyard as positive features, the overall guest experience is highly varied. Many reviews express significant concerns regarding the general cleanliness and condition of the property, as well as the atmosphere and perceived safety in the surrounding areas. The staff service also receives mixed feedback, with some praising helpfulness and others reporting negative interactions. The hotel can be a suitable option for pet owners due to its accommodating policy and for skiers given its proximity to transit for mountain access. To enhance your stay, it is advisable to inquire about the availability of a remodeled room and to clarify the deposit refund process upon check-in.

Facilities & Amenities
The hotel offers a range of facilities and amenities, though guest experiences vary significantly. Some rooms are equipped with a refrigerator, and while some guests report having a microwave, many others express disappointment about its absence, finding it inconvenient for heating meals. A laundry facility is available on-site for guest use, though some found it unusable. Free Wi-Fi is generally provided, allowing guests to stay connected. The property features a pool and a hot tub, but numerous reviews indicate these are frequently closed, out of order, or not as advertised, particularly during certain seasons. For added security, gated parking is available, which is appreciated by guests. Some unique features mentioned include a grass courtyard with seating areas and a gas grill, offering a different outdoor space. However, some guests noted a lack of basic amenities like in-room phones or working ice machines.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly polarized, with a significant number of concerns raised. While some guests found their rooms to be clean and comfortable, many others reported issues such as stained bedding, dirty floors, and a pervasive musty or smoke odor. The overall room condition is frequently described as run-down and outdated, with numerous reports of broken fixtures, damaged furniture, and holes in walls. Specific complaints include non-functional air conditioning, faucets, or toilets, and a lack of hot water. Bed comfort also varies, with some finding the beds comfortable, while others describe them as hard or noisy. A common issue is the insufficient provision of blankets or towels. Noise levels are a recurring concern, with guests frequently disturbed by loud neighbors or activity outside their rooms, impacting their ability to rest.

Dining & Food Quality
Feedback regarding dining and food quality primarily centers on the absence of an advertised breakfast. Many guests expressed disappointment that despite being advertised, breakfast was not provided during their stay, leading to unmet expectations. While the hotel itself does not offer extensive on-site dining options, some guests noted the convenience of having a cafe or the Midvale Mining Company restaurant located directly on the property, providing accessible choices for meals. Additionally, the hotel's location is highlighted for its easy access to various restaurants and diners nearby, including a Denny's across the street, offering alternative choices for guests seeking food options. Some guests appreciated that staff informed them about potential discounts at these local eateries, helping to mitigate the lack of on-site breakfast and guiding them to convenient external dining.

Location & Accessibility
The hotel's location is generally noted for its easy accessibility from the freeway, making it convenient for travelers. Guests appreciate its proximity to various restaurants and stores, with public transportation options like Trax also within walking distance. However, a significant and recurring theme in reviews is the atmosphere of the surrounding area. Many guests reported feeling uneasy due to the presence of unwelcomed guests and a general sense of insecurity, particularly during evening hours. Concerns were frequently raised about the parking lot being very active at night and the overall perceived safety of the property and its immediate vicinity. While some guests found the gated parking to be a positive security feature, the pervasive issues with the external environment often overshadowed the convenience of the location.

Staff & Service
Feedback on staff and service is notably mixed, with guests reporting a wide range of experiences. While some guests consistently praise the friendly staff and helpful service, particularly highlighting the professionalism and kindness of day-shift attendants, many others recount highly negative interactions. Numerous reviews describe staff as rude, disrespectful, and unhelpful, with instances of aggressive tones and unresponsiveness to guest needs. The check-in process also receives varied comments; some found it easy, while others encountered difficulties with reservations or unexpected charges. Housekeeping service is a point of contention, with some guests noting good service, but many more complaining about a lack of fresh towels, unaddressed maintenance issues, or general unresponsiveness to requests. Overall, the consistency of positive service appears to be a significant challenge.

Additional Information
A critical piece of additional information for prospective guests concerns the deposit policy. The hotel requires a refundable deposit, typically around $60, upon check-in. However, numerous guests report significant difficulties in receiving their refunds, with many stating they never got their money back or had to exert considerable effort, including prolonged waits and repeated calls, to secure it. Some guests noted a requirement to be physically present at the front desk during checkout to process the refund, which is an unusual procedure. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though a specific pet fee may apply. It is also important to note that the pool and hot tub facilities are often subject to seasonal availability or may be closed for maintenance, contrary to what might be advertised.