Flagship Inn

This establishment is often highlighted for its pet-friendly approach and its convenient location, making it a suitable base for exploring Boothbay Harbor and the Coastal Maine Botanical Gardens. While some guests find the accommodations clean and comfortable, feedback on room condition and service quality is notably mixed. It is particularly well-suited for pet owners who appreciate nearby walking trails, sightseers keen on local attractions, and budget-conscious travelers willing to manage their expectations. To ensure a smoother stay, guests are advised to confirm the current availability of amenities like the pool and breakfast, as these have been inconsistent, and to be aware of potential additional fees. Inspecting the room upon arrival for cleanliness and functionality is also a recommended step.

Facilities & Amenities
Guests frequently mention the convenience of in-room amenities such as a microwave and fridge, which are often described as new or retro-styled. Some rooms also include a coffee maker. However, feedback on other in-room features is less consistent, with common complaints about insufficient or dim lighting and issues with TV functionality, including non-working remotes or poor signal. The outdoor pool is a significant draw for many, often praised when clean and open, though numerous reviews indicate it is frequently closed for repairs or due to cleanliness concerns. The hot tub similarly receives mixed reviews, often reported as dirty or non-functional. Wi-Fi availability and speed vary, and some guests have noted that ice machines and laundry facilities are either out of order or not on-site as advertised.

Cleanliness & Room Comfort
The cleanliness of the rooms receives highly varied feedback; while many guests describe their rooms as impeccably clean, a significant number report issues ranging from stained linens and dusty surfaces to the presence of mold and even insects. Room comfort is also inconsistent, with some guests praising the comfortable beds and restful sleep, while others describe uncomfortable beds with sagging mattresses or thin, unsupportive pillows. Many reviews highlight dated decor in some rooms, contrasting with others that have undergone recent renovations featuring new flooring and furnishings. Noise levels are a recurring concern due to thin walls, allowing sounds from neighboring rooms and loud heating/AC units to disturb guests. Issues with the bathroom cleanliness, functionality, and overall condition are also frequently noted.

Dining & Food Quality
The breakfast experience at this establishment is a point of frequent discussion, often characterized by inconsistency. While advertised as complimentary, it is sometimes replaced by a $5 voucher for an off-site restaurant, which guests find insufficient to cover a full meal and inconvenient due to the need for transportation and parking. When available on-site, the continental breakfast is described as basic, with offerings such as eggs, bacon, sausage, cereal, yogurt, muffins, and pre-made pancakes. The food quality is generally considered acceptable for a complimentary offering, though some guests express disappointment with the limited breakfast variety and the quality of items like the coffee. The on-site restaurant is often mentioned as being closed due to a past fire, further impacting the dining options.

Location & Accessibility
The central location of this establishment is consistently praised by guests, offering convenient access to popular attractions. It is situated a short drive from Boothbay Harbor and the Coastal Maine Botanical Gardens, making it an ideal base for sightseeing. Many appreciate its proximity to essential amenities, including a grocery store next door and other shops across the street. The availability of a trolley service that picks up directly in front of the property provides easy access to the village, reducing the need for personal vehicles and navigating limited downtown parking. Additionally, the adjacent Penny Lake Preserve offers convenient walking trails, which is a bonus for guests traveling with pets.

Staff & Service
Feedback regarding the staff & service is notably polarized. Many guests commend the friendly staff and their helpful staff nature, highlighting instances of accommodating service, quick check-ins, and attentiveness to requests. Some describe positive interactions with housekeeping and front desk personnel who went out of their way to assist. Conversely, a significant number of reviews report experiences with rude staff and unprofessional management, citing issues such as unhelpful responses to complaints, refusal to provide refunds, and a general lack of customer service. Instances of rooms not being ready on time, inconsistent housekeeping service, and staff being unaccommodating to reasonable requests are also frequently mentioned, contributing to a mixed perception of the overall service quality.

Additional Information
The hotel maintains a pet policy that is appreciated by many guests traveling with animals, often providing a "doggy bag" at check-in and access to nearby walking trails. However, some pet owners have noted challenges with specific rules, such as pets not being allowed in the office or pool area. Guests frequently express frustration over unexpected additional charges, including a resort fee, convenience fee, and cleaning fee, which are often not clearly communicated at the time of booking. The property is undergoing ongoing renovations, with some rooms updated and others still featuring older decor, leading to inconsistent guest experiences. The cancellation policy is described as strict, with guests reporting difficulty obtaining refunds even in cases of medical emergencies. Furthermore, some guests with mobility issues have found the ADA rooms to be inadequately equipped for their needs.