MV Surfside Hotel

The hotel's signature feature is its unbeatable central location, offering immediate access to the ferry, beaches, and the vibrant downtown area, making it an ideal choice for sightseers, couples, and families seeking a walkable and convenient stay. Guests consistently highlight the impeccable cleanliness of the rooms and property, alongside the exceptionally friendly and accommodating staff who go above and beyond to assist. The beautifully maintained gardens provide a quaint and relaxing retreat. While most guests enjoy peaceful stays, some report noise from nearby nightlife or early morning operations, suggesting that requesting a room away from the street or bringing earplugs could enhance the experience. The hotel also offers convenient amenities like bike hire and complimentary beach towels and chairs, encouraging guests to explore the island's attractions.

Facilities & Amenities
The hotel offers several convenient facilities and amenities that enhance the guest experience. Guests frequently appreciate the availability of bike hire directly on the property, making it easy to explore the island at their leisure. The beautifully maintained gardens provide a serene and inviting space for relaxation, with many guests enjoying sitting in the rocker chairs or the courtyard for morning coffee or evening unwinding. This outdoor area is often highlighted as a quaint and comfortable spot. Inside, the lobby provides complimentary coffee, water, and snacks, including popcorn, which guests find particularly convenient for quick refreshments throughout the day. For beachgoers, the hotel thoughtfully provides beach chairs, umbrellas, and towels, allowing guests to enjoy the nearby shores without needing to bring their own gear.

Cleanliness & Room Comfort
Guests generally praise the cleanliness of the rooms, describing them as impeccably clean, fresh, and well-maintained, with some noting a pleasant smell upon arrival. However, feedback on room comfort and condition is mixed. While many find the beds comfortable and the rooms an appropriate size, some report issues with sloping mattresses or rooms being minuscule. A significant concern for several guests is noise levels; despite efforts to provide quiet spaces, some rooms experience considerable disturbance from early morning construction, lawn care, garbage collection, and loud music from an adjacent nightclub, which can extend late into the night. Additionally, hot water availability is a recurring issue for some, with reports of cold showers or inconsistent hot water. The bathrooms are often described as small, with limited counter space, and some guests note they appear dated or have issues like short shower liners leading to water on the floor.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, described as prime, perfect, and central. It is ideally situated within easy walking distance of virtually everything in Oak Bluffs, including the ferry terminal, beaches, and the bustling downtown area with its numerous shops and restaurants. Guests appreciate that there is no need for a car as public transportation, such as bus stops for island touring, is also readily accessible nearby. Specific landmarks like Ocean Park, the Flying Horses Carousel, and the iconic gingerbread houses are just steps away. For those who do bring a vehicle, the hotel offers onsite parking, which is noted as convenient. This exceptional accessibility allows guests to fully immerse themselves in the local experience without transportation worries.

Staff & Service
The staff and service at the hotel receive consistent and overwhelmingly positive feedback from guests. Reviewers frequently describe the team as exceptionally friendly, welcoming, helpful, and accommodating, often going above and beyond to ensure a comfortable stay. From the front desk staff to the housekeeping staff, their professionalism and attentiveness are highly praised. Guests appreciate the quick check-in process and the convenience of being able to store luggage both before check-in and after check-out, allowing for more time to explore the area. Many feel treated like family, highlighting the staff's eagerness to assist with any needs, provide local recommendations, and ensure a pleasant experience for all visitors.

Additional Information
For guests traveling with pets, the hotel offers a pet-friendly policy, making it a convenient option for those bringing their dogs along. Many guests appreciate this accommodation, noting that their pets felt comfortable and safe, with some rooms even featuring small balconies suitable for pet needs. It is worth noting that the property is described as an older building, which contributes to its quaint and charming atmosphere, though some guests suggest certain areas could benefit from updates to match modern expectations. A significant point of feedback concerns the cancellation policy, which some guests found to be very strict, with no refunds or credits offered even for last-minute changes due to unforeseen circumstances. This policy has led to disappointment for a few who experienced unexpected travel disruptions, highlighting the importance of understanding terms before booking.