Mystic River Hotel & Suites

This hotel presents a challenging first impression, often appearing abandoned or in disrepair from the outside, which can be off-putting for many guests. Despite this, some visitors find it to be a convenient and affordable option, particularly for those seeking a basic place to sleep while exploring the nearby attractions of Mystic. It is best suited for budget travelers or last-minute bookers who prioritize location and cost over extensive amenities or a polished aesthetic. While the exterior may deter some, a minority of guests report finding their rooms clean and comfortable. To manage expectations, it is advisable to be prepared for a property that is undergoing slow renovations and may not align with typical hotel standards.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative, with many guests expressing significant disappointment. The indoor pool is a recurring point of contention, consistently reported as being closed, dirty, or having structural issues like a leaking ceiling and peeling paint, often appearing unsafe or even condemned. There is no elevator available, which can be problematic for guests with heavy luggage or mobility challenges, as rooms on upper floors require using stairs. While Wi-Fi is generally available, some guests experienced inconsistent connectivity or difficulty obtaining the password. Other amenities such as the fitness center are described as having broken equipment or being used for storage, and vending machines are frequently reported as empty or out of order. Security is also a concern, with exterior doors often found unlocked or with broken key card readers, leading to a feeling of insecurity.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are highly mixed. While some guests report their rooms to be clean, spacious, and even newly remodeled, a significant number describe them as dirty, musty, or having a pervasive moldy smell. Common complaints include finding stains on sheets, hair in bathrooms, animal feces, or even bed bugs and mice. Room conditions are often described as outdated and in poor repair, with issues like holes in walls, broken fixtures, dim lighting, and uncomfortable beds where springs can be felt. Bathrooms frequently receive criticism for being dirty, having mold, slippery tubs, or issues with hot water availability and clogged drains. Noise levels vary, with some rooms being quiet, while others are affected by highway noise or thin walls.

Dining & Food Quality
The hotel offers very limited dining options, which is a consistent point of feedback from guests. There is no breakfast provided, despite some older advertisements or guest expectations. The attached restaurant is permanently closed, contributing to the hotel's often-described abandoned appearance. While free coffee and juice are available in the lobby, some guests have reported issues with cleanliness, such as finding gnats in the juice dispenser. Overall, guests should plan to seek all their dining needs outside the hotel, as on-site food and beverage services are virtually nonexistent.

Location & Accessibility
The hotel's location is frequently cited as one of its primary advantages. It is conveniently situated very close to popular attractions such as Mystic Village, the Mystic Aquarium, Mystic Seaport, and downtown Mystic, making it an ideal base for exploring the area. Its proximity to the highway also ensures easy access for travelers. Parking is generally available and free, though some guests note that the parking areas can be dark and poorly lit at night. Despite its advantageous location, the hotel's exterior appearance often leads guests to believe it is abandoned, making it difficult to identify or find upon arrival.

Staff & Service
Feedback on the staff and service is notably varied. Many guests praise the staff for being friendly, professional, helpful, and attentive, highlighting positive interactions during check-in or when addressing minor issues. Some appreciate the quick check-in process. However, a considerable number of reviews describe staff as rude, unresponsive, or unwilling to assist with problems, sometimes even denying issues raised by guests. There are reports of staff not being present at the front desk, leading to long waits or guests having to leave keys unattended upon checkout. Housekeeping services are inconsistent, with rooms often not cleaned daily unless specifically requested, and some guests report a lack of basic amenities like sufficient towels.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. A significant concern is the hotel's no refund policy, which has led to frustration for many guests who felt compelled to leave due to the hotel's condition but were unable to recoup their costs. The overall value of the stay is a point of contention, with some finding it affordable for a basic night's sleep, while many others consider it overpriced given the lack of amenities and poor maintenance. There are ongoing, albeit slow, renovations mentioned by guests, suggesting the property is in a transitional phase. However, these efforts do not always alleviate immediate concerns about safety and security, particularly regarding unlocked exterior doors and dimly lit parking areas.