NAGI Hiroshima Hotel&Lounge

The hotel is celebrated for its exceptionally spacious and apartment-like rooms, a signature feature that provides guests with a comfortable, home-away-from-home experience, often exceeding typical Japanese hotel room sizes. This makes it an ideal choice for families seeking ample space for children to play or for multiple adults, as well as for couples desiring a luxurious and relaxing retreat. Guests consistently highlight the immaculate cleanliness of the property, the prime location just a short walk from the main train station, and the outstanding service provided by the attentive staff. For sightseers and business travelers, the hotel's accessibility to public transport and key attractions is a significant advantage. To enhance your stay, guests recommend taking full advantage of the convenient luggage storage service for early arrivals, allowing for immediate exploration of the city, and utilizing the complimentary filtered water available in the lobby.

Facilities & Amenities
The hotel offers a selection of thoughtful amenities designed to enhance guest comfort and convenience. In the inviting lobby area, guests can enjoy complimentary filtered water and hot drinks, perfect for a refreshing break after exploring the city. A unique offering is the availability of board games for loan, which can be enjoyed in the cozy reception area or taken to the spacious rooms for a relaxing evening, fostering a social and comfortable atmosphere. For unexpected weather, umbrellas are also provided for guest use, a practical touch appreciated by many. While the hotel does not feature an on-site laundry facility, guests note that coin laundromats are conveniently located within a short walking distance, providing an alternative for longer stays. The overall ambiance of the common areas is described as cozy and warm, contributing to a welcoming and homey atmosphere.

Cleanliness & Room Comfort
Guests consistently praise the immaculate cleanliness and exceptional comfort of the rooms, which are notably spacious and often described as larger than typical Japanese hotel accommodations. Many rooms feature traditional tatami spaces, adding a unique cultural touch and providing ample area for relaxation. The comfortable beds and high-quality linens ensure a restful night's sleep, though a few guests found the mattresses to be on the firm side. A standout feature is the large and well-appointed bathrooms, often with a separate washing area and a bathtub, providing a luxurious and practical bathing experience. These bathrooms are stocked with high-quality soaps and amenities. In-room conveniences include pyjamas, phone charging cables, tea and coffee, and entertainment options like Hulu TV. While generally quiet, some minor inconveniences were noted, such as motion sensor lights in the bathroom or a lack of drawers for clothing storage.

Location & Accessibility
The hotel boasts an excellent location, highly convenient for exploring the city. It is situated just a short walk from Hiroshima Station, making it easily accessible for travelers arriving by train. Additionally, the Matoba Streetcar stop is only a few minutes away, providing seamless access to various parts of the city, including popular attractions like the Peace Memorial Park. Guests appreciate being within walking distance of numerous restaurants and convenience stores, offering plenty of dining and shopping options. While the hotel does not have dedicated parking, guests found ample coin parking directly in front of the property or very close by, which proved to be a convenient solution for those traveling by car. The surrounding area is generally considered safe and walkable, contributing to a pleasant overall experience.

Staff & Service
The staff consistently receives glowing reviews for their exceptional service and friendly demeanor. Guests frequently highlight their helpfulness, attentiveness, and politeness, noting that the team goes above and beyond to ensure a comfortable and memorable stay. They are praised for their warm welcome, providing detailed explanations about local attractions and services, and offering thoughtful gestures such as gifts for special occasions or Polaroid photos upon checkout. The check-in process is described as smooth and easy, with the added convenience of luggage storage before check-in, where bags are often delivered directly to the room. While most staff are proficient in English, some guests expressed a desire for slightly more extensive English communication to facilitate easier interaction.

Additional Information
The hotel distinguishes itself with several unique features and policies that enhance the guest experience. It is committed to an eco-friendly approach, minimizing plastic use and opting for biodegradable and reusable items, which is appreciated by environmentally conscious travelers. The entire property operates as a smoke-free environment, ensuring fresh air for all guests. For longer stays, it's important to note that there is no daily room cleaning service included, with an extra charge for full cleaning, though towel changes and trash clearing are provided free of charge. The hotel's design is often described as boutique and apartment-like, fostering a homey vibe rather than a conventional hotel feel. Guests can also enjoy unique offerings like sake tasting sessions in the lobby, adding a cultural dimension to their stay.