Namaste Palace Hotel

This hotel is primarily known for its attached Indian restaurant, which offers a discount to guests and is a significant draw, often praised for its cuisine and ambiance. Its central location also makes it a convenient base for exploring the city, placing guests within easy reach of shops and attractions. The hotel is frequently described as offering good value for money, appealing to budget travelers and those seeking a short-stay option, such as a single night. While some guests find it a basic yet clean accommodation, others report significant issues with noise and cleanliness. It is particularly suited for sightseers and football fans due to its proximity to key areas. To ensure a more comfortable stay, guests are strongly advised to bring earplugs due to prevalent noise issues from both the street and other guests, and to confirm parking arrangements in advance, as on-site parking is not available.

Facilities & Amenities
The hotel provides essential in-room amenities such as a television and kettle with tea and coffee supplies, though some guests noted a lack of a welcome pack or sufficient tea bags. While some rooms feature private en-suite bathrooms, many guests utilize shared bathrooms, which are generally described as clean and well-maintained, though some found them dirty or lacking privacy. Free Wi-Fi is available and reported to be fast enough for general needs. Guests appreciate the provision of bottled water in rooms, especially during warmer periods. However, feedback on heating and air conditioning is mixed, with some rooms reported as too cold or too hot, and heating systems not always working effectively. Some guests also wished for a simple chair in the room or more accessible sockets.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied. Many guests describe rooms as clean and tidy, with comfortable beds and pristine white sheets, ensuring a restful sleep. However, a significant number of reviews highlight severe cleanliness issues, including dirty bedding with stains, hair and dust in rooms, and unpleasant smells like dampness or smoke. Some guests even reported bed bugs. Noise levels are a major concern, with frequent complaints about thin walls allowing conversations and snoring from adjacent rooms, and loud noises from corridors. The hotel's location above a restaurant and on a main road also contributes to street noise and kitchen noise, especially due to single-glazed windows that may not close properly or block sound effectively. Pillows are often described as thin or lumpy, and some rooms are noted as being too hot or cold due to heating issues.

Dining & Food Quality
The hotel's attached Indian restaurant is a prominent feature, frequently praised for its excellent vegetarian and vegan food and vibrant atmosphere. Guests staying at the hotel receive a discount on meals, which is a popular benefit. While the restaurant is generally well-regarded for its cuisine, some guests noted that the smell of spices from the kitchen can permeate the hotel corridors and rooms. Feedback on breakfast is consistent: it is not provided as a standard offering, though some guests mentioned an expectation of a "breakfast basket" that was not delivered. Instead, guests are often directed to the restaurant for meals or find options nearby. The restaurant's popularity can also contribute to noise levels in rooms located directly above it.

Location & Accessibility
The hotel boasts a highly central location, making it very convenient for guests to access the city center, shopping areas, and the football stadium within a short walking distance. Its proximity to the bus station also offers good public transport links. However, parking is a significant point of discussion; there is no on-site parking, and guests must use a paid car park located directly opposite the hotel, which some found expensive, though others noted reasonable overnight rates. The hotel is situated on a main road, which, while offering easy access, contributes to traffic noise that can be heard in rooms, especially given the single-glazed windows. Overall, the location is a major draw for its convenience to city attractions.

Staff & Service
The staff at the hotel generally receive positive feedback for their friendliness, helpfulness, and attentiveness. Guests appreciate their willingness to assist with requests, such as providing extra towels or accommodating late check-ins. The check-in process is described as varied; some found it efficient and no-fuss, while others experienced delays or confusion due to the lack of a dedicated reception area, often having to check in via the restaurant. Housekeeping staff are noted for being diligent in keeping rooms clean and well-stocked with essentials like water and coffee, and for working around guests' schedules. Overall, the staff's commitment to providing good service is a recurring positive theme, despite some operational challenges related to the hotel's setup.

Additional Information
A notable aspect of the hotel's operation is the lack of a traditional reception area, with guests often checking in through the attached restaurant. This can lead to initial confusion, though staff are usually available to assist. The hotel operates on a key card entry system for both exterior and bedroom doors, which generally works well. Guests are often provided with bottled water and sometimes earplugs upon arrival, a thoughtful touch given the prevalent noise issues. While some guests expressed security concerns due to the absence of staff overnight, others found the key entry system and locked doors sufficient. Information regarding contact numbers for assistance is typically provided on room doors, ensuring guests can reach someone if needed, even outside restaurant hours.