Nautilux Rethymno by Mage Hotels

The hotel offers a luxurious and modern beachfront escape, distinguished by its direct access to a pristine private beach and contemporary design. Guests consistently highlight the exceptional staff service, the superb breakfast, and the inviting multiple pools as key elements of their stay. This hotel is ideally suited for couples seeking a romantic getaway, relaxation seekers desiring tranquility, and luxury travelers who appreciate high-end amenities and attentive care. Its prime location also appeals to sightseers and explorers looking to experience the local area. To enhance your visit, consider requesting a room with a sea or pool view to avoid potential street noise, and be sure to explore the highly recommended spa services for ultimate rejuvenation. Many guests also found the full-board option to offer excellent value.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for guest comfort and enjoyment. Guests frequently praise the multiple outdoor pools, which are well-maintained and offer ample sunbeds with comfortable mattresses, ensuring no need for early morning towel reserving. A highlight is the indoor pool and spa, providing a warm and relaxing retreat, particularly on cooler days, with various treatments available. The private beach offers seamless, direct access from the hotel, complete with attentive service and a lifeguard. While Wi-Fi is available, some guests reported occasional connectivity issues in their rooms. The gym is noted as being quite small, often requiring advance booking due to limited space and equipment. For convenience, valet parking is offered, though a daily fee applies. The hotel also provides complimentary water bottles daily and features live music entertainment in the evenings, contributing to a vibrant atmosphere.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless cleanliness throughout all areas, including rooms and balconies, contributing to a fresh and luxurious ambiance. The rooms are described as modern, new, and tech-smart, featuring electronic controls for lighting and air conditioning. Most guests found the beds comfortable, ensuring a restful night's sleep. In-room amenities include a Nespresso coffee machine and daily water bottles. While many rooms offer spacious and well-designed interiors, some guests noted limited storage space, particularly the absence of drawers and small wardrobes that can make hanging longer clothes challenging. Noise levels are generally low, though some street-facing rooms experienced external noise, and occasional issues with loud live music noise or automatic lighting systems activating unexpectedly were reported. The bathroom design, with its glass partitions, sometimes led to water splashing onto the floor.

Dining & Food Quality
The hotel's dining experience consistently receives high praise, particularly the breakfast buffet, which is described as superb, rich, and delicious. Guests appreciate the wide variety of high-quality options, including fresh orange juice and a selection of hot and cold dishes, though some noted that hot items were occasionally served lukewarm. The dinner buffet also garners excellent reviews for its gourmet quality, diverse selection of international and traditional dishes, and beautiful presentation. The culinary team is highly commended for their ability to accommodate dietary needs, with dedicated gluten-free options and staff willing to prepare special meals upon request. While the main restaurant can feel a bit crowded with small tables during peak times, the overall food quality is considered exceptional. The pool bar offers tasty snacks and drinks, though some guests found the prices to be on the higher side.

Location & Accessibility
The hotel boasts a highly advantageous location, offering direct beach access without the need to cross any roads, a significant convenience highlighted by many guests. It is situated in a peaceful and quiet area, yet remains easily accessible to the vibrant Rethymno Old Town. Guests can enjoy a pleasant walk of approximately 30 to 45 minutes along the promenade to reach the town center, or opt for a short and affordable taxi ride. The immediate vicinity provides ample amenities, including various shops, restaurants, supermarkets, and pharmacies, ensuring convenience for daily needs. For those arriving by car, valet parking is available, offering a hassle-free solution, although a daily fee is typically applied. The hotel's position strikes a good balance between tranquility and proximity to local attractions and services.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their exceptional service, often cited as the highlight of guests' stays. They are described as universally friendly, attentive, professional, and genuinely eager to assist with any request, making guests feel truly valued and special. The check-in process is noted as smooth and efficient, with staff often accommodating early arrivals and offering room upgrades. Housekeeping is meticulous, ensuring rooms are spotless and well-maintained, with a thoughtful turn-down service. The valet service is efficient and courteous, while poolside service is prompt and attentive. Guests particularly appreciate the helpfulness of guest relations personnel, who provide valuable local knowledge and recommendations. The staff's commitment to providing a top-tier experience is a recurring theme, contributing significantly to a memorable and relaxing holiday.

Additional Information
This hotel maintains an adults-only policy, with an age limit of 12 years and older, contributing to its tranquil atmosphere. Guests should be aware that a destination fee may be applied, which some found unexpected upon arrival. A notable positive policy is the no towel reserving policy for sunbeds, ensuring ample availability for all guests throughout the day. While the hotel offers live music entertainment in the evenings, some guests in nearby rooms reported noise issues until late hours. For beachgoers, water shoes are recommended due to pebbles and stones at the water's edge. Rooms are equipped with a coffee machine, but a kettle for tea is not standard, though it can be requested. Some guests experienced Wi-Fi issues in their rooms, and the shower design occasionally resulted in water spilling onto the bathroom floor. Additionally, guests are advised to follow the local toilet paper policy of placing used paper in a bin rather than flushing.