Neopol Hotel Deluxe

Perched on an elevated position, this hotel's signature feature is its stunning panoramic views of the sea and city, visible from many rooms, the pool area, and dining spaces. Guests frequently highlight the spacious rooms and the inviting pool as key aspects of their stay. The hotel caters well to a variety of guests, including couples seeking a tranquil escape, families appreciating the room size and pool, and groups of friends looking for a comfortable base. Business travelers also find it suitable for its quiet environment. For those on a budget, it often provides good value. To enhance your experience, be prepared for the steep uphill walk to the hotel or plan to use taxis, and it is advisable to confirm the condition of your room, especially the bathroom and hot water, upon arrival.

Facilities & Amenities
The hotel offers spacious rooms that many guests find comfortable and well-sized. The pool area is a significant draw, frequently praised for its cleanliness, inviting atmosphere, and the presence of a swim-up bar. While Wi-Fi is available, some guests reported it being slow or requiring specific login procedures. Many rooms feature balconies that provide excellent views. However, a recurring concern is the absence of an elevator, which can be particularly challenging for guests with luggage or mobility issues, as rooms are spread across multiple floors. Some areas, including corridors, have been described as dimly lit, and there are mentions of general maintenance issues such as loose sockets or broken fixtures in rooms.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests found their rooms to be clean and appreciated the comfortable beds, ensuring a restful sleep. The large rooms were also a positive point for many. However, a significant number of reviews highlight considerable issues, particularly with bathroom cleanliness, citing mold, grime, water marks, and broken fixtures. Problems with leaking showers and poor drainage leading to flooded bathroom floors were common, as was the lack of hot water in some instances. Some guests also reported dirty floors, stained linens, and hair in rooms upon arrival. The frequency of daily cleaning and towel changes was inconsistent for some, and occasional noise from other guests or stray dogs was noted.

Dining & Food Quality
Feedback on dining & food quality is varied. While some guests found the breakfast to be good and the overall food delicious, particularly the Turkish cuisine and pizzas, others expressed significant disappointment. Many described the breakfast as very basic, limited in choice, and sometimes of poor quality, with mentions of stale bread, muddy greens, and a lack of variety. Some noted that juice or water were not included with breakfast. The restaurant service outside of breakfast hours could be slow or limited, with some guests finding it difficult to order food or drinks during the day. However, the cocktails served were generally well-received.

Location & Accessibility
The hotel's central location is a key advantage, placing it within a reasonable distance of the city center, shops, and restaurants. Guests appreciate the good views from its elevated position. While it is possible to reach the city center by walking, the return journey involves navigating a steep hill, which many guests found challenging, especially in warm weather. Consequently, taxis are frequently recommended for convenience. The hotel also offers parking facilities for those traveling by car. Despite its proximity to urban areas, some guests noted concerns about the immediate surroundings or felt it bordered less desirable areas.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted the quick response of the team to their requests and issues, contributing positively to their stay. The reception staff, in particular, were frequently commended for their welcoming demeanor and willingness to assist. However, a few guests reported instances of dismissive staff or slow service, especially regarding food orders or when staff presence was limited. Overall, the dedication of the staff to providing a pleasant experience is a recurring positive theme in guest reviews.

Additional Information
Guests should be aware that the hotel does not have an elevator, which means carrying luggage up multiple flights of stairs. The hotel features a nargile/hookah area, which some guests enjoyed. Unique on-site amenities include a spa, tattoo parlor, beautician, barber, and hairdresser, offering various services. While the pool hours are generally set, some reviews mentioned late-night use by guests causing disturbance. The hotel has a policy against bringing outside food/drink. For Wi-Fi access, guests may need to provide their passport number and surname upon check-in. Some rooms are designed as duplex/two-story rooms, offering a unique layout.