New World Makati Hotel

This hotel is highly regarded for its prime location directly across from the Greenbelt shopping complex, offering unparalleled access to retail, dining, and entertainment options. Its other standout feature is the consistently exceptional service provided by its staff, which many guests describe as a highlight of their stay. The hotel caters well to a diverse range of guests, including business travelers seeking convenience, sightseers eager to explore the city, and families looking for spacious accommodations and a safe environment. Couples also find it suitable for a comfortable and enjoyable getaway. To enhance your experience, it is advisable to inquire about recently renovated rooms, as some older sections are noted for wear, and consider opting for club lounge access for added perks and personalized service.

Facilities & Amenities
The hotel offers a range of facilities that contribute to a comfortable stay. The swimming pool area is generally well-liked, though some guests note it receives limited sun due to surrounding buildings. A poolside bar is available for refreshments. The fitness center is described as well-equipped and spacious, catering to guests' workout needs. Many reviews highlight the Residence Club lounge as a significant advantage, providing a quiet and comfortable space with excellent service, complimentary food, and beverages. While Wi-Fi is available, a few guests reported occasional instability. The lobby bar is a popular spot, often featuring live entertainment, creating a pleasant atmosphere for relaxation.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, with many praising the comfortable beds and soft pillows that ensure a restful sleep. The bathrooms are often described as large and well-appointed, though some mention dated fixtures or minor issues like leaky shower doors or stained mirrors. However, a recurring theme is the varying condition of the rooms; while some have been recently renovated and appear modern, others are noted as being dated, with worn carpets, peeling wallpaper, and signs of general wear and tear. Some guests experienced issues with the air conditioning not cooling sufficiently or being noisy, and a few reported noise from hallways or service elevators impacting their comfort.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the breakfast buffet, which is consistently highlighted for its extensive variety and high quality, offering numerous choices to suit different tastes. The club lounge also provides excellent food and beverage selections, including a good range of alcoholic drinks during cocktail hours, all served with attentive service. Specific restaurants like Jasmine and Cafe 1228 are commended for their delicious food and pleasant dining experiences. The lobby bar is a popular spot for drinks and often features live music, though some guests found the drink prices to be high and service occasionally slow.

Location & Accessibility
The hotel's central location is a major draw, placing guests directly across from the Greenbelt shopping complex, which offers a vast array of shops, restaurants, and entertainment. It is also within easy walking distance of other prominent malls like Glorietta, Landmark, and SM, making it incredibly convenient for shopping and dining. The hotel is well-situated for airport access and is considered a safe and accessible area for exploring the city. While parking is available, some guests found the overnight fees to be expensive, especially for multiple vehicles, and noted occasional issues with automated ticket machines.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, described as exceptional, friendly, professional, and attentive. Many guests highlight their willingness to go above and beyond to ensure a pleasant stay, from the front desk to housekeeping and the club lounge. The check-in process is generally efficient, though some guests experienced longer queues during peak times. Housekeeping is praised for maintaining spotless rooms. The club lounge staff are frequently commended for their personalized and proactive service, often remembering guest preferences. While the vast majority of feedback is positive, a few guests noted initial inflexibility regarding early check-in requests or a perceived lack of empathy when addressing room issues.

Additional Information
The hotel implements robust security measures at its entrance, including X-ray machines, K9 units, and vehicle undercarriage checks, contributing to a strong sense of safety for guests. While a pet-friendly policy is in place, some guests found suitable outdoor areas for pets challenging to locate nearby. The hotel offers laundry service, though it is noted by several guests as being considerably expensive. Some reviews mention a destination fee or specific parking policies that were not always clearly communicated upon booking or arrival, leading to unexpected charges. The hotel has also adopted more sustainable key cards, moving away from plastic.