Northern Hotel

This hotel offers a memorable blend of historic charm and modern luxury, consistently praised for its beautifully updated ambiance and a signature complimentary valet service that sets a welcoming tone from arrival. Guests frequently highlight the exceptional staff service, noting their friendliness and attentiveness, which significantly enhances the overall experience. The hotel's central downtown location is a major draw, providing easy access to local attractions, dining, and entertainment. With its comfortable accommodations and highly-rated on-site dining options, this establishment is an excellent fit for business travelers seeking convenience and comfort, couples looking for a refined getaway, and road trippers desiring a luxurious stopover. To maximize your stay, consider exploring the diverse culinary offerings within the hotel and taking full advantage of the convenient valet parking.

Facilities & Amenities
Guests consistently appreciate the convenience of free valet service and accessible garage parking, though some find the connection from the garage to the hotel a bit confusing. The hotel features a well-regarded fitness center or gym, allowing guests to maintain their routines. However, a common point of feedback is the absence of a swimming pool or sauna, which some guests miss. The lobby is frequently described as gorgeous, classy, and inviting, often featuring a cozy fireplace. An added convenience is the complimentary airport shuttle service, which is highly praised for its efficiency. While Wi-Fi is available, some guests report issues with the USB ports in the lamps not functioning reliably. The elevators are sometimes noted as slow or limited in operation, which can occasionally cause minor delays.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests describing rooms as immaculate, spotless, and well-maintained. The comfortable beds and quality linens are frequently highlighted, ensuring a restful night's sleep for most. While many guests find their rooms spacious and well-appointed, some standard rooms are noted as being small or cramped, particularly for the price, and some lack a traditional closet. Feedback on noise levels is mixed; some rooms are quiet, especially on higher floors, but others report significant street noise or loud doors from adjacent rooms. A recurring point of concern is the absence of in-room refrigerators, microwaves, and coffee makers, though some appreciate the provided complimentary bathroom soaps and good shower pressure. Issues with non-functional USB ports in lamps and inconsistent HVAC fan control are also occasionally mentioned.

Dining & Food Quality
The hotel boasts two highly-praised on-site dining establishments: Bernie's Diner and TEN restaurant and bar. Bernie's Diner is consistently lauded for its excellent breakfast and lunch offerings, with guests raving about the delicious food and variety, including standout dishes and craft beverages. TEN restaurant and bar receive high acclaim for their dinner menu, food quality, and exceptional craft cocktails, creating a classic and cozy atmosphere. While the dining experiences are largely positive, some guests note that the room service can be expensive and includes an automatic gratuity, with occasional reports of ordering difficulties or undercooked food. The availability of lobby coffee is appreciated, but many guests express a desire for in-room coffee makers.

Location & Accessibility
The hotel's central location in downtown is a significant advantage, placing guests within easy walking distance of numerous dining options, entertainment venues, and local attractions. Guests appreciate the proximity to various cafes, restaurants, bars, and even a farmers market. The convenience extends to transportation, with the hotel being just a short drive from the airport and offering a complimentary airport shuttle service. The provision of free valet service and accessible parking in an adjacent garage is a major benefit for those traveling by car. While the immediate neighborhood is generally described as vibrant, a few guests have noted the presence of agitated individuals or homeless people in the surrounding area, though the hotel itself is considered safe and secure.

Staff & Service
The staff at this hotel consistently receives overwhelming praise for their friendly, helpful, and attentive service. Guests frequently highlight the exceptional hospitality from the moment of arrival, with many noting the staff's willingness to go above and beyond to accommodate requests. The valet service is particularly commended for being polite, prompt, courteous, and highly efficient. The front desk staff is generally described as very good and professional, ensuring a smooth check-in and check-out process. Housekeeping is also frequently mentioned for their thoroughness and responsiveness, ensuring rooms are kept clean daily. While the vast majority of interactions are positive, a small number of guests have reported isolated instances of impersonal or less helpful service from certain front desk associates, particularly concerning billing inquiries or specific requests.

Additional Information
Guests frequently highlight the hotel's status as a beautifully maintained and updated historic property, offering a unique ambiance. A recurring point of feedback is the absence of a pool or sauna, which some guests consider a drawback. There have been isolated concerns regarding the hotel's energy consumption, specifically the use of a gas fireplace in the lobby during warm weather. While the hotel offers a pet policy, one guest reported an unexpected charge for a pet cleaning fee despite not having a pet. Some guests have experienced issues with credit card billing, including unexpected charges or holds. In-room amenities that guests occasionally wish for include a full-length mirror. A common complaint is the noise caused by loud doors in the hallways. The hotel offers complimentary drinks upon check-in, and there is a gift shop on-site. One guest reported a negative experience with the laundry service, where their clothes were forgotten.