NOVAPARK Flugzeughotel Graz

The hotel's most distinctive and memorable feature is its two actual airplanes on the roof, transformed into a restaurant and a bar, offering a truly unique dining and social experience. This innovative concept makes the hotel particularly appealing for families with children, who are fascinated by the aircraft and the various on-site activities, and for couples seeking a distinctive and engaging getaway. Business travelers also find the hotel suitable due to its comprehensive facilities and comfortable accommodations. Guests consistently highlight the extensive spa and wellness facilities, the spacious rooms, and the varied breakfast buffet as key positives. To make the most of your stay, it is advisable to inquire about the opening hours of the airplane restaurants and bars, as they may vary, and be prepared for potential additional costs for certain amenities and parking.

Facilities & Amenities
The hotel offers a wide array of facilities and amenities designed to enhance the guest experience. A major draw is the extensive spa and wellness area, which includes multiple saunas, pools, hot tubs, and infrared cabins, providing ample opportunities for relaxation and rejuvenation. While some guests found the spa impressive and peaceful, others noted it could get busy, and some areas are designated as nudist zones, which might not suit everyone. For entertainment, there's a kids' play area and a gaming room, though some activities within the gaming room require an additional fee. The unique flight simulators are a particular highlight, especially for children. Guests also appreciate the availability of free Wi-Fi throughout the property. However, some older parts of the hotel's facilities are described as dated or in need of renovation.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is somewhat mixed, with experiences varying depending on the room type and recent renovations. Many guests found their rooms to be clean, spacious, and bright, especially those in newer or renovated sections, often featuring a balcony and a well-equipped kitchenette. The beds are generally described as comfortable, ensuring a restful night's sleep, though some found them to be narrow or overly firm. Bathrooms are often noted for their size, with some including a large tub and bidet. However, some reviews mention older rooms that appear dated or worn, with issues such as mold in the shower, unpleasant odors, or inconsistent cleaning. Noise levels can also be a concern in some rooms, with reports of loud ventilation or disturbances from outside.

Dining & Food Quality
The hotel's dining and food quality receive considerable attention, particularly regarding its breakfast and unique airplane restaurants. The breakfast buffet is consistently praised for its extensive variety and high quality, offering a wide selection of hot and cold dishes, fresh produce, and good coffee, satisfying most guests' preferences. The two airplanes on the roof, transformed into a restaurant and a bar, provide a truly unique dining experience with a distinctive atmosphere. While many guests enjoy the novelty and find the food and cocktails to be good, some reviews indicate that the menu can be limited or that the offerings are overpriced. Additionally, some guests were disappointed to find the airplane restaurant or bar closed on certain days, limiting their opportunity to experience this signature feature.

Location & Accessibility
The hotel's location is generally considered to be outside the immediate city center, requiring a short drive or public transport to reach main attractions. While it is not within walking distance of the historic downtown, guests appreciate its accessibility by car, with ample parking available on-site. However, the parking comes with an additional cost, which is a frequent point of contention among guests, who sometimes find the system complicated or the fees excessive. Public transportation is an option, with a bus stop conveniently located nearby, providing easy access to the city center. Despite its slightly removed position, the hotel's setting is often described as quiet, offering a peaceful retreat away from urban hustle.

Staff & Service
The staff and service at the hotel elicit a range of feedback, though many guests commend the team for their helpfulness and professionalism. Numerous reviews highlight the friendly and accommodating staff at the reception, who are often praised for their efficiency during check-in and their willingness to assist with inquiries. The personnel in the airplane bar and restaurant also receive positive mentions for their attentive and engaging service. However, some guests reported less positive interactions, describing certain staff members as unfriendly, unmotivated, or rushed, particularly during busy periods or at the spa. Housekeeping service also received mixed reviews, with some guests noting inconsistencies in room cleaning or amenities replenishment. Overall, the dedication of many staff members contributes positively to the guest experience.

Additional Information
Guests should be aware of several additional costs that may arise during their stay, including fees for parking, bathrobes, and slippers, which are not always included in the room rate and can be a source of frustration for some. The hotel operates a pet-friendly policy, accommodating guests traveling with animals. While the hotel offers various amenities, some guests noted that certain facilities, like the gaming room, have activities that require an extra payment. There were also mentions of specific hotel policies, such as the air conditioning not being available in all rooms, or the main spa area having specific opening hours that might not align with all guests' schedules. Some guests also reported issues with gift vouchers, where additional payments were requested despite the voucher covering the service.