Nubes Hotel

The hotel's most notable feature is its excellent central location, offering unparalleled access to the beach, restaurants, bars, and various city attractions, making it a prime spot for exploration. This makes it an ideal choice for sightseers eager to immerse themselves in the local culture and for couples seeking a convenient base for a romantic getaway. The hotel also caters well to business travelers due to its proximity to key city points and amenities. Guests consistently highlight the friendly and helpful staff, along with the consistently praised breakfast, as significant positives. While the hotel provides a comfortable stay for those prioritizing location and service, some aspects of room comfort and maintenance receive mixed feedback. To enhance your stay, consider requesting a room away from the street or neighboring bars for a quieter experience, as noise can be a significant concern, and be prepared for limited or no on-site parking.

Facilities & Amenities
Feedback on the hotel's facilities is mixed, with some areas needing significant attention. While Wi-Fi is available, its strength can be inconsistent, particularly in guest rooms. A laundry service is offered and appreciated by guests. However, the hotel's swimming pool is frequently mentioned as being unmaintained, hidden, or appearing dirty, leading most guests to avoid using it entirely. Some rooms include a frigobar, though reviews suggest these may require maintenance. Guests also note the absence of air conditioning and sometimes insufficient heating, which can impact comfort. The televisions in rooms typically offer only local channels, without smart TV capabilities. The hotel does provide complimentary water, tea, and coffee in the lobby throughout the day, which is a welcome convenience.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. While some found rooms clean, others reported dirty floors, old sheets, and clutter. Room sizes are frequently described as small, sometimes requiring furniture rearrangement. Bed comfort is mixed; some found beds comfortable, while many noted old beds prone to creaking loudly. A significant issue is noise, with guests reporting disturbances from street noise, loud music from nearby bars, and noise from other rooms due to thin walls. Bathrooms are a particular concern, with common complaints including mold, sewer smells, leaks, broken shower doors, poor water pressure, and difficulty controlling water temperature. Showers are often described as small and uncomfortable, lacking proper flexibility or covers. Additionally, ventilation is often poor, leading to hot rooms and stale air, and curtains are sometimes not dark enough.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as delicious, good, complete, and varied. Many appreciate the freshness of items like fruit and yogurt, even if cooked options like eggs are not typically available. The breakfast can be enjoyed either in the lobby area or conveniently delivered as room service. While the hotel itself does not feature a full-service restaurant or bar offering extensive meal options beyond breakfast, its prime location means guests have easy access to a wide array of dining establishments, cafes, and bars just steps away. Some guests suggested the hotel could consider expanding its food offerings, such as providing light snacks or sandwiches, but overall, the quality and convenience of the morning meal are a significant highlight of the stay.

Location & Accessibility
The hotel's location is overwhelmingly cited as its strongest asset, receiving consistent praise for being excellent, central, and very good. Guests appreciate its proximity to the beach, which is typically just a short 2 to 10-minute walk away, as well as its immediate access to numerous restaurants, bars, cafes, and shopping malls. It is also conveniently located near cultural attractions, a casino, and currency exchange services. Public transportation, including a bus station, is accessible, though the station itself is about a 25-minute walk. Despite being in a bustling area, the immediate neighborhood is often described as quiet. However, parking is a significant and recurring negative point. Many guests report that the hotel either has no parking or extremely limited on-site parking, often just a narrow space for one car that is frequently occupied. Some mention having to use a secure off-site parking lot.

Staff & Service
The hotel staff consistently receives high commendation for their friendliness, helpfulness, attentiveness, and cordial disposition. Guests frequently highlight their willingness to assist with inquiries and provide a welcoming atmosphere throughout their stay. The reception is staffed 24/7, contributing to a sense of security, and staff are generally efficient, though one guest noted a minor initial delay with payment processing during check-in due to language differences. Specific services that receive positive mentions include laundry service, which was found to be helpful for travelers, and luggage storage, which staff kindly provided for guests before check-in or after check-out. The overall impression is that the staff are dedicated to ensuring a positive guest experience, making their interactions a significant highlight of many stays and contributing greatly to guest satisfaction.

Additional Information
Many guests note that the hotel appears tired and old, with a general lack of maintenance and a cluttered aesthetic in common areas, featuring numerous antiques and prints that some find give it a "grotty" or "deteriorated" appearance rather than a stylish one. This overall impression of the hotel's age and upkeep is a recurring theme. For security, the main entrance door is locked after 11 PM, with 24/7 reception staff available for access. The hotel provides a thoughtful amenity of complimentary water, tea, and coffee in the lobby throughout the day. Some guests also mentioned the presence of a balcony for smoking. It is important to note that some guests reported an additional tax charged if paying in local currency rather than US dollars, which was not always clearly communicated upfront.