nUm Hotel

The hotel is distinguished by its heated rooftop pool, a unique amenity that provides a comfortable aquatic escape regardless of the weather, making it a particular favorite for families and those seeking relaxation. Guests consistently highlight the hotel's overall cleanliness and modern aesthetic, along with the generally friendly staff who contribute to a welcoming atmosphere. Its central location near the beach and various amenities is also a significant draw. The hotel is well-suited for couples looking for a comfortable getaway, sightseers wanting easy access to local attractions, and families with children who appreciate the pool and proximity to theme parks. To enhance your stay, consider requesting a room away from the ongoing construction for a quieter experience, and be aware that the lobby lacks seating, so pre-booking taxis might be advisable.

Facilities & Amenities
The hotel's rooftop pool is a standout feature, frequently praised for being heated, covered, and available for extended hours, making it enjoyable even in cooler weather. Guests with children particularly appreciate its warmth and accessibility. While the fitness center is available, some guests noted it is quite limited, equipped with only a few machines. The hotel generally maintains a clean environment, and the presence of a restaurant on-site adds convenience for dining. However, some guests mentioned a lack of comfortable seating in the lobby area, which can be inconvenient when waiting.

Cleanliness & Room Comfort
Rooms are generally described as clean and modern, though some guests encountered issues such as peeling wallpaper or non-functional air conditioning units that caused discomfort. The beds are largely reported as comfortable, ensuring a restful sleep, although a few found them either too firm or too soft. While some rooms offer spacious bathrooms with high-pressure showers and body jets, others noted a lack of basic amenities like a coffee maker or kettle, and no full-length mirrors. A significant concern for many guests is the considerable noise levels from an adjacent construction site and thin walls, which allowed sounds from neighboring rooms to be easily heard, disrupting sleep.

Dining & Food Quality
The hotel's restaurant receives high praise for its exceptional food quality and presentation, with many guests recommending it for its gourmet experience. Breakfast is generally considered varied and plentiful, offering a good selection of pastries, cold cuts, and coffee. However, some guests found the warm food options limited or of lower quality, with occasional issues like cold bacon or machine-made pancakes. While most appreciate the spread, a few wished for more vegetable options. Some guests also noted that the restaurant's pricing can be on the higher side.

Location & Accessibility
The hotel boasts an excellent central location, placing guests within easy walking distance of the beach, numerous shops, and various restaurants. Its proximity to the city center and the bus station provides convenient access to other areas, including PortAventura theme park. While the hotel offers parking, it is typically paid and located off-site, which some guests found less convenient than on-site options. Street parking in the vicinity can also be challenging to find, especially during peak times.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted the positive interactions with reception and housekeeping teams, who are often described as professional and accommodating. The check-in process is typically quick and efficient. However, some guests reported isolated instances of unhelpful or defensive attitudes from certain staff members, particularly when addressing concerns or issues. There were also occasional communication challenges, especially regarding specific requests or problem resolution.

Additional Information
A significant point for guests to consider is the ongoing construction directly opposite the hotel, which generates considerable noise throughout the day and impacts room views. This can be disruptive for those seeking quiet during daytime hours. Furthermore, some guests reported issues with jacuzzi functionality in certain rooms and a lack of clear communication regarding their use. There were also instances of miscommunication regarding late checkout requests, leading to inconvenience for guests. Based on guest feedback, the hotel does not accept pets.