Oaklands Hall Hotel Sure Hotel Collection by Best Western

The hotel is a beautiful mansion house set within extensive parkland, offering a tranquil escape that makes it a highly sought-after venue for weddings and events. Guests frequently commend the generally friendly and helpful staff, the delicious food, particularly the breakfast, and the overall cleanliness of the premises. While some rooms exhibit a more traditional or dated decor, they are consistently described as comfortable. This setting makes it an ideal choice for couples seeking a peaceful retreat, families attending celebrations, and business travelers looking for a quiet, well-serviced base. To ensure the most comfortable stay, guests sensitive to noise should consider requesting a room away from event areas, and it is advisable to confirm specific room amenities and bed configurations upon booking to match expectations.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience and relaxation. Ample free parking is available, a significant advantage for those traveling by car. Guests can enjoy the serene beautiful gardens and a spacious patio area, perfect for unwinding. Inside, there are typically two bar areas and several large meeting and eating areas that cater to both leisure and event guests. While free Wi-Fi is generally available and reliable, some guests note the absence of an elevator, which can be a consideration for those with mobility issues or heavy luggage, as rooms may be located up multiple flights of stairs. Additionally, while some rooms are equipped with fans, the lack of air conditioning in certain areas can lead to uncomfortably warm conditions, particularly during warmer months.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many highlighting the overall cleanliness of the rooms and ensuite bathrooms. Most guests find the beds comfortable, ensuring a restful night's sleep, though a few have reported lumpy mattresses or beds that feel too hard. Rooms are often described as spacious, providing ample living area. However, the decor in some rooms is noted as being tired or dated, suggesting a need for refurbishment. Noise can occasionally be an issue, with some guests experiencing thin walls that allow sound from neighboring rooms or events to be heard. While hot water is typically available, some showers are reported to have low water pressure or take a long time to heat up. Basic amenities like coffee/tea making facilities are usually provided, but some guests have noted issues with kettles needing descaling or limited supplies.

Dining & Food Quality
The hotel's dining experience receives considerable praise, particularly for its breakfast. Most guests describe it as excellent, offering a good choice including a full English breakfast cooked to order, along with cereals, juices, and toast. Many appreciate the tasty and generous portions served. Dinner in the restaurant is also frequently commended for its delicious food, good quality, and varied menu, with specific mentions of amazing steak and haddock. The bar areas are noted as pleasant places to relax. However, some guests have experienced inconsistencies, such as breakfast items being undercooked or poorly stocked, or cold food served at larger events. A few have found the continental breakfast options limited, and some have noted that the food menu can be too limited for their preferences.

Location & Accessibility
Nestled in a woodland setting at the end of a long country drive, the hotel offers a remarkably quiet location despite being situated near an A road. Guests appreciate the beautiful views across the countryside, contributing to a peaceful atmosphere. The hotel provides plenty of parking, making it convenient for guests arriving by car. Its proximity to Grimsby and Cleethorpes makes it a practical base for visiting the area, whether for business or family. However, accessibility can be a concern for some, as the hotel is not fully equipped for wheelchair users, with some rooms requiring navigation of stairs and no elevator available. While generally easy to find, some guests have noted the entry doors are not immediately obvious, and parking can be tricky during large events.

Staff & Service
The staff at the hotel consistently receive high praise, with most guests describing them as friendly, helpful, and attentive. Many highlight their professionalism and willingness to go above and beyond to ensure a pleasant stay, from quick check-in processes to assisting with specific requests. Guests appreciate the accommodating nature of the team, especially during busy periods like weddings and events. However, some guests have reported mixed experiences, noting instances where staff seemed uninterested or offish, particularly during phone interactions or when addressing issues like room servicing. Despite these isolated concerns, the overarching sentiment is that the staff's dedication significantly enhances the guest experience, contributing to a welcoming and supportive environment.

Additional Information
Guests should be aware of certain hotel policies and practices that impact their stay. The hotel operates a policy where daily room service is not automatically provided; instead, guests need to specifically request it for towel changes or bin emptying, a change some find inconvenient. Another point of contention for some guests is the early breakfast finish on Sunday mornings, which can be challenging for those wishing to sleep in after events. While the hotel is a popular wedding venue, guests attending these events have occasionally reported issues with out-of-date beer being served. The hotel does offer a pet-friendly policy, welcoming guests with animals. Additionally, some guests have noted the presence of thin walls in certain areas, which can lead to noise from neighboring rooms.