Okinawa NaHaNa Hotel & Spa

The hotel offers a memorable stay, particularly highlighted by its exceptional breakfast buffet, which many guests consider a standout feature. Visitors consistently praise the spacious rooms, prime location, and the generally attentive staff, contributing to a very positive experience. The hotel is well-suited for families due to its roomy accommodations, making it easy to settle in. Sightseers and business travelers will find the central location highly convenient for exploring the city or accessing key areas. Couples can also enjoy a comfortable and quiet retreat. To make the most of your visit, be aware of the specific rules and costs associated with the spa, and take advantage of the complimentary drinks available in the guest lounge.

Facilities & Amenities
The hotel features a spa that garners mixed feedback; while some guests find it a relaxing retreat with limited capacity for a more private experience, others note it is small, paid, and can have issues like mold or unpleasant smells in the mist sauna. A significant point of contention for many is the tattoo policy, which restricts access to the spa for guests with tattoos. The guest lounge is a popular amenity, offering complimentary coffee, tea, and local juices throughout the day, which is highly appreciated. For longer stays, the hotel provides free washing machines and dryers in the basement, though some note the drying can be slow or that detergent needs to be purchased. While some guests report Wi-Fi can be slow or unreliable, others find it adequate. Many rooms are equipped with a dehumidifier or air purifier, which guests appreciate given the local humidity.

Cleanliness & Room Comfort
Guests generally describe the rooms as clean and well-maintained, often noting their spaciousness, particularly for upgraded or Japanese-style accommodations. However, some reviews mention specific cleanliness issues, including mold in air conditioning units or shower exhausts, dust, and stained carpets with associated odors. The absence of openable windows is a recurring comment, which some feel contributes to a humid or stuffy atmosphere, despite the presence of dehumidifiers. Feedback on bed comfort is varied; some guests find the beds comfortable and conducive to a good night's sleep, while others describe them as hard or having thin mattresses. Noise levels are typically low, with rooms generally quiet, though occasional hallway noise, children running, or street sounds from outside can be heard. In-room amenities include a coffee maker, and guests can access additional items from an amenities bar in the lobby.

Dining & Food Quality
The breakfast buffet is consistently highlighted as a major draw, receiving overwhelmingly positive reviews for its excellent quality, wide variety, and delicious options. Guests particularly enjoy the inclusion of Okinawan dishes such as soba and jushi, alongside a selection of baked goods including unique homemade butters, and standard Western fare. The availability of takeaway coffee is a thoughtful touch. While the breakfast area can get crowded during peak times, the extensive selection, which even includes ice cream and shaved ice, ensures a satisfying start to the day. The hotel also features a restaurant and bar on the top floor, which guests find offers a pleasant atmosphere with good food at reasonable prices.

Location & Accessibility
The hotel boasts a prime central location, making it highly convenient for exploring the city. It is within easy walking distance of monorail stations like Asahibashi and Prefectural Office, as well as the Naha Bus Terminal, providing excellent transit options, including direct access to the airport. Kokusai Dori (International Street), a popular shopping and dining district, is just a 5 to 15-minute walk away. The immediate vicinity of the hotel is well-served by numerous eateries and a convenience store right next door. Parking is available on-site, though it comes with an additional charge and can sometimes be full, leading guests to seek alternative nearby lots.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their attentiveness and willingness to go above and beyond to assist with requests, contributing significantly to a positive stay. The check-in process is generally described as quick and smooth. While some guests note a language barrier, staff members are often commended for their efforts to communicate effectively, with some specific individuals noted for their proficiency in English. Guests frequently mention receiving room upgrades as part of loyalty program benefits, and appreciate services like taxi booking. However, a few isolated instances of inconsistent service or less welcoming interactions have been reported.

Additional Information
A notable point for guests is the tattoo policy for the spa, which restricts access for individuals with tattoos, a detail some wish they had known prior to booking. The hotel offers loyalty program benefits, which often include complimentary room upgrades and valuable vouchers that can be redeemed for services or at the hotel's restaurant. Guests should be aware that while water bottles are provided upon arrival, they are typically not replenished daily. The hotel also has a strict policy regarding outside food delivery services, which some guests find limiting. For those opting for basic room cleaning, the hotel offers vouchers that can be used for parking discounts or other amenities.