Oliva Nova Beach & Golf Hotel

This hotel offers a memorable escape, distinguished by its direct beach access and the unique appeal of private pool suites, providing a luxurious and convenient stay. It is an ideal destination for families seeking engaging activities and easy beach access, as well as for couples desiring a tranquil retreat. Golfers will also find it highly suitable due to its proximity to the course. Guests consistently highlight the hotel's overall cleanliness, the attentive and friendly staff, and the excellent breakfast buffet. However, some reviews suggest that certain areas of the property could benefit from updates and maintenance. To ensure a seamless experience, guests are advised to inquire about any ongoing construction or event schedules that might impact tranquility, and to confirm the privacy levels of specific room types, especially those with garden access.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. The swimming pool is a significant draw, described as large and suitable for both adults and children, often complemented by ample sunbeds and balinese beds for relaxation, though some guests note these can be limited during peak times. A fitness center is available, providing a space for workouts, though some visitors have found the equipment to be somewhat dated or in need of maintenance. The spa facilities are also present, offering a space for relaxation, but feedback is mixed, with some finding it small, old, or noisy due to children, and noting that access often incurs an additional fee or requires prior booking. Many guests appreciate the convenience of free Wi-Fi throughout the property, and the availability of ice machines and vending machines. However, some rooms lack tea and coffee making facilities, which guests found inconvenient.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, contributing to a comfortable stay. Many appreciate the comfortable beds and high-quality linens, ensuring a restful night's sleep, along with good water pressure in the showers. However, feedback on bed comfort is mixed, with some guests reporting that the mattresses felt old or were excessively soft, causing discomfort. Several reviews mention that the rooms, while clean, appear somewhat dated and could benefit from renovation, with observations of chipped paint and general wear. Noise can be an issue for some, with reports of poor noise insulation allowing sounds from neighboring rooms or construction noise to be audible. Specific concerns include noisy mini-fridges, mould around bathroom fixtures, and occasional unpleasant bathroom smells. Some garden-level rooms are noted to lack sufficient privacy due to low hedges.

Dining & Food Quality
The hotel's dining experience is a significant aspect of guest feedback, with the breakfast buffet consistently receiving high praise. Guests frequently describe it as varied, rich, and fantastic, offering a wide selection of items, including eggs to order and good gluten-free options. However, during peak times, the breakfast area can become massified, leading to queues for entry or for popular items like coffee and toast, with some guests noting issues with broken coffee machines or slow toasters. The dinner buffet is available but often described as expensive, with mixed reviews on its food quality, some finding it poor or served cold. While the El Olivo restaurant is noted for its good rice dishes and service, some guests found the snack bar offerings to be of lower quality.

Location & Accessibility
The hotel's location is a major highlight for many guests, primarily due to its direct access to a wide and beautiful beach, allowing for easy strolls and relaxation by the sea. It is conveniently situated near the town of Oliva and offers close proximity to a golf course, making it an attractive choice for enthusiasts of both beach and golf activities. While the hotel provides parking options, guests frequently note that it comes at a significant additional cost, prompting some to seek alternative, free street parking nearby. For those without a car, the hotel's setting can feel somewhat isolated, as it is a considerable distance from other amenities, shops, and the vibrant areas of larger cities like Valencia. Internal transport within the resort is facilitated by a complimentary train service, which guests find very convenient.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests commending the friendly and helpful demeanor of the team across various departments. The reception staff are frequently highlighted for their cordial welcome, quick check-in process, and willingness to assist with inquiries and requests. Guests also appreciate the attentive service provided by the housekeeping team, ensuring rooms are kept clean. The animation team is particularly lauded by families for their engaging activities and positive interaction with children. However, some guests have reported isolated instances of less satisfactory service, including perceived unfriendliness from certain individuals or departments, and communication challenges due to limited English proficiency among some staff members. There were also mentions of housekeeping not consistently cleaning rooms daily or changing linens without additional payment.

Additional Information
Guests should be aware of several specific details that can impact their stay. The hotel operates a pet-friendly policy, though some guests found the daily fee to be quite high and noted challenges in finding suitable outdoor areas for pets. For families, the kids' club is a significant amenity, offering a range of engaging activities including dance sessions, escape rooms, talent shows, and treasure hunts, culminating in a popular mini-disco in the evenings. It is important to note the check-in time is set at 4:00 PM, which some guests found late. While many rooms feature a kitchenette, reviews indicate a lack of basic kitchenware, making them impractical for self-catering. The spa facilities, while available, typically incur an additional access fee, and guests have reported instances of the pool being closed for private events without prior notification.