OSTUNI PALACE - Hotel Bistrot & SPA

The hotel offers an elegant and serene atmosphere, making it a memorable destination for guests. Its prime location near the historic center is a signature feature, providing easy access to local attractions and making it ideal for sightseers and leisure travelers. The hotel is also well-suited for couples seeking a romantic getaway and business travelers appreciating its convenience and amenities. Guests consistently highlight the attentive staff, comfortable rooms, excellent breakfast, and the significant advantage of on-site parking. To enhance your stay, consider requesting a room with a panoramic view of the city and explore the hotel's spa facilities for a relaxing experience.

Facilities & Amenities
The hotel features a well-regarded spa that offers a range of relaxing experiences, including a sauna, steam room, jacuzzi, and sensory showers, along with professional massages. Many guests praise the quality of the treatments and the option for exclusive use of the spa area, which also includes a relaxation zone with herbal teas. However, some guests note that access to the spa facilities incurs an additional charge and is not included in the room rate, leading to mixed feelings about its value. The property also boasts a beautiful garden where guests can relax or enjoy a coffee, and a bar is available on the premises for refreshments.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms and common areas as impeccable and spotless. The comfortable beds and new, ultra-comfortable mattresses contribute to a restful night's sleep. While most guests find the spacious rooms well-appointed, some have noted that certain rooms can be a little small or tiny. Feedback on the bathroom facilities is mixed; while good quality products are provided, some guests experienced issues with the shower design, citing strange positioning, a lack of watertight seals, or leaks that caused water to spill onto the floor. Rooms are generally quiet, offering a peaceful environment, and many boast panoramic views of the city. Some guests mentioned minor issues with air conditioning temperature control and bright streetlights, but the in-room coffee setup is appreciated.

Dining & Food Quality
The hotel's breakfast receives widespread praise, described as excellent, superb, and amazing, with a wide variety of both sweet and savory options. Guests appreciate the fresh, high-quality products and the availability of a la carte choices, such as eggs cooked to order. While most experiences are positive, some guests occasionally noted issues with tables not being set or a lack of staff for coffee and tea service. The restaurant is frequently highlighted for its refined atmosphere and quality food quality, offering delicious, well-composed, and original dishes that showcase local flavors. Some guests, however, found the restaurant's ambiance to be somewhat lacking in decoration or atmosphere, and a few mentioned specific dishes being too salty or mediocre. Room service is also available and generally well-received.

Location & Accessibility
The hotel's central location is a significant advantage, placing it within a short, easy walk (typically 5-10 minutes) of the historic center and the main square. This makes it an excellent base for exploring the city and the wider Puglia region. A major highlight for many guests is the convenient on-site parking, which includes both private parking and valet service options. This amenity is particularly valued as parking can be challenging in the old part of the city. The hotel is also easily accessible by car and is conveniently located near electric vehicle charging stations, adding to its appeal for modern travelers.

Staff & Service
The hotel's friendly staff consistently receives high praise for their professionalism, helpfulness, and attentive service. Guests frequently highlight their accommodating nature, willingness to assist with requests, and overall welcoming demeanor. The quick check-in process is often mentioned, with staff going above and beyond, such as preparing breakfast bags for guests departing early. Specific services like the valet service and efficient housekeeping are also commended. While the vast majority of reviews are overwhelmingly positive, a few isolated instances mentioned less enthusiastic service, such as a perceived lack of empathy when a guest needed medical assistance or occasional inattentiveness during breakfast service. Overall, the staff's dedication to providing excellent service is a defining characteristic.

Additional Information
Guests should be aware that spa access fee is typically an additional charge and not included in the standard room rate, which is a point of mixed feedback among visitors. The hotel maintains a pet-friendly policy, allowing guests to bring their furry companions, though it's noted that dogs are generally not permitted in common areas. For families traveling with infants, there may be an additional crib charge. The property also offers access to partner beaches, providing a convenient option for those looking to enjoy the coastal areas. The hotel's elegant design and overall atmosphere contribute to a sense of belonging, making guests feel at home during their stay.