OYO Hotel Hidalgo

The hotel's prime central location is its most celebrated feature, placing guests within easy reach of major attractions. This makes it an excellent choice for sightseers, cultural enthusiasts, and budget-conscious travelers looking to explore the city's vibrant heart. While the location receives consistent praise, guests often note mixed experiences with staff and the aging condition of the facilities. Room comfort, particularly regarding temperature and bed quality, is also a recurring theme. To enhance your stay, it is advisable to confirm your reservation details upon arrival and be prepared for potentially warm rooms, as air conditioning is not available.

Facilities & Amenities
Guests frequently note the absence of air conditioning, leading to uncomfortably warm rooms, especially during hot periods. While fans are provided, many find them insufficient for proper ventilation. The hotel's facilities are often described as dated or old, suggesting a need for modernization. Additionally, the Wi-Fi connection is a common point of frustration, with many reporting it to be unreliable or non-functional, hindering their ability to stay connected. Some guests also mention the presence of an elevator, which is a convenience, but the overall impression of the amenities points to a need for updates.

Cleanliness & Room Comfort
Feedback on cleanliness is varied; while some guests find their rooms tidy, others report significant issues, including the presence of pests like bed bugs and cockroaches. Many reviews highlight the bathrooms as particularly old and in poor condition, sometimes with mold or broken fixtures. Rooms can also have unpleasant odors, such as tobacco or humidity. Guests frequently mention the beds are hard and uncomfortable, impacting sleep quality. Noise levels are a recurring concern due to thin walls, allowing sounds from neighboring rooms to be easily heard, and some note issues with the television having limited channels.

Location & Accessibility
The hotel's central location is consistently praised as its strongest asset, offering easy walking distance to iconic landmarks like Bellas Artes, the Zocalo, and the Alameda Central. It provides convenient access to metro stations, museums, theaters, and various restaurants. This makes it an ideal base for sightseeing and exploring the city's cultural heart. However, some guests express reservations about the immediate surrounding area feeling unsafe or dirty, particularly after dark, despite visible police presence. Parking is available, which is a notable convenience for those traveling by car.

Staff & Service
Guest experiences with staff are notably mixed. While some guests commend the housekeeping and other personnel for being friendly and helpful, there are numerous reports of negative interactions with receptionists. Many describe front desk staff as rude, unhelpful, or having a poor attitude, especially when dealing with issues. A significant recurring problem is related to reservations and check-in, with guests reporting rooms not being ready, incorrect room assignments, or even overbooking, leading to considerable frustration and delays upon arrival. The lack of English proficiency among some staff also contributes to communication challenges for international visitors.