OYO Hotel Resida Elite Service Apartments Near Manipal hospital

This hotel is primarily noted for its prime location, which many guests found to be easily accessible and convenient for exploring the surrounding area. While some guests appreciated the spacious rooms and budget-friendly rates, the overall guest experience appears highly varied. The hotel is best suited for budget travelers who prioritize location above all else and are prepared for a highly inconsistent stay. For those considering a stay, it is advisable to confirm all booking details directly with the hotel, manage expectations regarding in-room amenities and services, and be prepared for potential issues with basic facilities.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative, with many guests reporting significant issues. Common complaints include non-working Wi-Fi, malfunctioning air conditioning, and inoperable televisions. Several guests also experienced problems with the lift being out of service, which was particularly inconvenient given that the reception is on the first floor and some rooms are in the basement. Basic amenities such as dental kits, soap, and even towels were often reported as missing or insufficient. While some rooms are described as having a smart TV with Netflix, the functionality of these features was frequently questioned.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are a major point of concern for many guests. Numerous reviews describe filthy toilets with fungus, stained and torn bedsheets that smelled unpleasant, and the pervasive presence of cockroaches and cobwebs. Guests frequently reported issues with mold in bathrooms, dirty bath mats, and unclean curtains and pillows. The lack of hot water was a recurring complaint, as were broken pipes and non-working flushes or toilet sprays. Some rooms were noted to have a strong, unpleasant odor, and noise from other guests or neighbors was occasionally mentioned.

Dining & Food Quality
Dining options at the hotel are generally limited or non-existent, with many guests stating that no food is provided on-site. While some reviews mention the availability of tea and snacks nearby, and a few positive comments were made about the quality of breakfast when it was offered, the hotel does not appear to be a destination for culinary experiences. Guests often relied on external services like Zomato or Swiggy for meals, or explored nearby eateries. Some noted that while food might be available, the rates were considered higher than expected.

Location & Accessibility
The hotel's location is consistently highlighted as its primary advantage, with many guests finding it easily accessible and in a prime area. It is often described as being within walking distance of main roads and close to various amenities. Some guests appreciated its proximity to specific landmarks or business areas, making it convenient for their travel purposes. However, a significant drawback mentioned by several guests is the lack of dedicated parking, with visitors often advised to find street parking nearby. Some also noted that the hotel can be difficult to locate initially.

Staff & Service
Feedback regarding the staff and service is highly mixed. While some guests praised the friendly staff, their helpfulness, and cooperative attitude, many others reported extremely negative experiences. Common complaints include rude receptionists, language barriers (with staff speaking only Urdu or Hindi to non-speakers), and a general lack of care or responsiveness to guest issues. Several guests experienced problems with the check-in process, including being denied rooms despite prepaid bookings, being charged extra fees, or facing significant delays. Issues like staff shortage and poor customer service were also frequently mentioned.

Additional Information
Guests should be aware of several recurring issues that fall outside standard categories. There are numerous reports of scam alerts and fraudulent practices, particularly concerning overbooking where guests with confirmed reservations were denied rooms upon arrival. Some guests were asked to pay extra charges beyond their initial booking amount. The hotel's policy regarding luggage storage after check-out was also a point of contention, with some guests being charged for this service. Additionally, some reviews mentioned a sign indicating the hotel is not responsible for theft of personal property, which caused concern among visitors.