Pacific Stay Hotel

This hotel, an older property that was previously a Holiday Inn, is frequently noted for its convenient location and the exceptionally friendly staff who strive to provide good service. While some aspects of the hotel show its age, guests often find the overall experience to be a decent value, especially for those seeking a practical base. It is particularly well-suited for families attending local events or visiting nearby attractions, as well as solo travelers and business travelers looking for an accessible and accommodating stay. To enhance your visit, it is advisable to confirm specific room features and amenities upon booking, as some aspects of the property are undergoing a transition.

Facilities & Amenities
The hotel features a pool area that receives mixed feedback, with some guests finding it clean and well-maintained with pleasant outdoor lighting, while others have noted it can appear dirty. The lobby is described as either spacious and well-lit or small and dated, reflecting the property's ongoing updates. Guests appreciate the presence of a refrigerator and microwave in some rooms, adding convenience for longer stays. However, some amenities, such as the bar, have been noted to have inconsistent operating hours, and the fitness facility is described as small, hot, and having limited equipment, including a broken water machine.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many reviews praise rooms as very clean and comfortable, others report issues such as pet hair on surfaces, dirty bathroom floors, or general grime. The beds themselves elicit varied opinions; some guests found them very comfortable, ensuring a restful night's sleep, while others described them as hard, uncomfortable, and even causing back pain. A recurring theme is the room condition, with many guests noting outdated furniture, worn carpets, cracked tiles, and a general need for upgrades. Despite these concerns, noise levels are generally reported as manageable, though some guests experienced thin walls or highway sounds.

Location & Accessibility
The hotel boasts a highly convenient location, making it a popular choice for guests. It is situated close to various stores, restaurants, and coffee shops, providing easy access to necessities and dining options. Its proximity to the highway offers straightforward access for travelers, and it is well-placed for those attending local events or visiting specific areas like Irwindale. The surrounding area is generally perceived as safe and well-lit, contributing to a comfortable experience for guests arriving or departing at any time.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the quick check-in process and the staff's willingness to accommodate requests, such as late check-out or room changes due to issues. Many appreciate the attentive service provided by front desk personnel, who are noted for their pleasant demeanor and readiness to assist. While daily room service is not automatic, guests can request it, and the staff ensures rooms are cleaned and fresh towels are provided upon demand. This commitment to guest satisfaction significantly enhances the overall stay.

Additional Information
Guests should be aware that the hotel is an older property that has undergone a change in ownership, and while efforts are being made, some areas still reflect its age and are in need of upgrades. There appears to be some inconsistency regarding the pet policy; while some online listings suggest it is pet-friendly, guests have reported being turned away upon arrival, indicating a need to confirm directly with the hotel. Additionally, the hotel does not automatically provide daily room service, but it is available upon request, allowing guests to manage their preferences for cleaning and towel changes.