Palazzo Ferraioli - Hotel & Wellness

The hotel offers a memorable stay, distinguished by its panoramic views of Atrani and the sea, making it a truly unique destination. Situated in the quieter, authentic town of Atrani, it provides a serene escape while remaining conveniently close to bustling areas. This hotel is particularly well-suited for couples seeking a romantic and picturesque setting, sightseers who appreciate stunning vistas and easy access to local attractions, and travelers desiring a more immersive, local experience away from large crowds. A defining characteristic of the hotel is its elevated position, which, while contributing to the spectacular views, also means navigating numerous steps to reach the entrance. Guests are strongly advised to contact the hotel in advance for assistance with luggage upon arrival, and for those sensitive to noise, bringing earplugs is recommended due to the nearby church bells.

Facilities & Amenities
The hotel boasts a beautiful rooftop terrace that provides breathtaking panoramic views, serving as a popular spot for guests to relax and enjoy drinks, sometimes featuring a hot tub or jacuzzi. A bar is also available on a lower floor for guest convenience. For relaxation and wellness, the hotel offers a spa where guests can indulge in massages and utilize a sauna. While an elevator is present, it is noted by guests to be small, accommodating only two people, and has occasionally been reported as out of service. Wi-Fi access is provided throughout the property, though some guests found the connection to be slow at times.

Cleanliness & Room Comfort
Guests generally commend the cleanliness and upkeep of the rooms, with many highlighting their spacious nature, particularly the upgraded rooms that offer stunning views of the sea and town. Feedback on beds is mixed; some guests found them very comfortable, ensuring a restful night's sleep, while others described them as hard, suggesting that mattress toppers could enhance comfort. Bathrooms are often described as spacious with large showers, though some older rooms may have more compact or dated facilities, and select rooms feature a jacuzzi or whirlpool bath. Noise can be a factor, primarily from the frequent church bells and occasionally from thin walls or in-room jacuzzis. Air conditioning is available, but its effectiveness can vary, and some rooms lack adequate blackout curtains, leading to early morning light.

Dining & Food Quality
The breakfast buffet consistently receives high praise for its variety and quality, often described as excellent and superior to typical hotel offerings. Guests particularly enjoy the selection of fresh fruits, cold cuts, cheeses, eggs, and especially the delicious warm croissants. The option to request made-to-order coffees, such as cappuccinos, is a highlight for many. While the majority of dining experiences are positive, a few guests noted issues with food temperature or the presence of flies. The rooftop bar provides drinks and light snacks, though service in this area can be inconsistent, with some guests finding it unattended or lacking staff at certain times.

Location & Accessibility
The hotel's location in Atrani is a significant advantage, offering a quieter and more authentic experience away from the larger crowds of Amalfi. It provides easy access to a less congested beach and charming local restaurants. Amalfi itself is conveniently located just a 10 to 15-minute walk away, often accessible via a practical pedestrian tunnel. However, reaching the hotel requires navigating numerous steps, typically around 70-80, which can be challenging, especially with luggage, and may not be suitable for individuals with mobility concerns. Parking is a recurring issue, as the hotel lacks its own facilities; guests usually rely on a nearby public parking lot or valet service, which can be expensive and complicated, with some guests reporting receiving fines due to unclear instructions.

Staff & Service
The staff consistently garners high praise for their friendly, helpful, and accommodating demeanor, significantly enhancing the guest experience. The luggage assistance provided by the porter is particularly valued, given the hotel's many steps, with guests frequently commending his strength and cheerful attitude. Reception staff are noted for their professionalism and readiness to assist with transportation arrangements and local recommendations, though a few guests reported less positive interactions. The breakfast staff are also commended for their attentiveness and pleasant service. While most service aspects are highly positive, some guests experienced communication challenges, particularly concerning transport bookings or the resolution of room-related issues.

Additional Information
Guests should be aware that the hotel typically retains room keys at the reception when guests leave the premises, a policy some found unusual. Access to the spa facilities usually involves an additional fee. A distinctive feature of the stay is the constant ringing of church bells from the nearby church, occurring every 15 minutes, which some guests found charming but others recommended earplugs for. Some rooms are uniquely named after pop icons, adding a touch of character. The hotel does not provide slippers or free bottled water in the rooms, and some guests noted that the air conditioning units may have limited temperature control.