Palladium Hotel Cala Llonga

The hotel offers a serene escape, primarily distinguished by its stunning location directly overlooking a beautiful bay, providing direct sea access and breathtaking views from many areas. This makes it an ideal choice for couples and adults seeking a peaceful and relaxing getaway, away from the hustle and bustle of more vibrant areas. Guests consistently highlight the exceptionally friendly and helpful staff who contribute significantly to a welcoming atmosphere, often going above and beyond to assist. The generally delicious and varied food offerings also receive high praise for their quality and selection. While the hotel is consistently lauded for its cleanliness, many guests note that the property feels somewhat dated and could benefit from modernization, suggesting a blend of traditional charm with areas ripe for investment. To maximize your experience, consider requesting a room with a sea view to fully appreciate the picturesque surroundings, and be aware that the hotel's tranquil ambiance is perfect for unwinding, though some facilities might reflect its traditional charm.

Facilities & Amenities
The hotel provides a range of facilities designed for relaxation, including a pleasant pool area with ample sunbeds spread across various levels, some offering shade throughout the day. However, some guests noted that sunbeds are often reserved early in the morning. The hot tub is a point of mixed feedback, with many guests reporting it was not heated or not functioning during their stay, which was a disappointment. The gym facilities are consistently described as very dated and poorly equipped, with limited and sometimes non-functional equipment, making it less suitable for serious workouts. While Wi-Fi is available, its reliability can be inconsistent, particularly on higher floors. The elevators are frequently mentioned as being small, old, slow, and prone to breaking down, leading to long waits or the need to use stairs. On a positive note, free parking is available, though spaces can be limited. The hotel also offers various entertainment options, including live music and daytime activities.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, with rooms and common areas consistently described as very clean and tidy, and towels refreshed daily by diligent housekeeping staff. However, feedback on room comfort and condition is mixed. Many rooms are noted as being dated and in need of renovation, with some guests experiencing issues such as a persistent sewage odor from bathrooms, low water pressure in showers, or fixtures showing signs of wear like red rust. While some guests found the beds comfortable, others reported issues with two single beds pushed together that would separate, or mattresses being uncomfortably hard. Noise levels can also be a concern, as poor sound insulation means guests may hear activities in hallways or adjacent rooms, and air conditioning units can be noisy. Some in-room amenities like the safe or air conditioning were occasionally reported as non-functional, though many rooms offer pleasant balcony views.

Dining & Food Quality
The dining experience at the hotel generally receives high praise, with guests consistently describing the food quality as delicious, varied, and plentiful, offering a good selection for most tastes. The breakfast buffet is considered solid, though some found it basic or noted that items were not always replenished promptly after 9 AM. Dinner is particularly highlighted for its variety, with chefs often preparing different dishes daily, ensuring a fresh experience. Most guests on the all-inclusive plan were pleasantly surprised by the quality and range of food, including options like freshly cooked meat. However, feedback on drinks is often negative, with many finding them disappointing, overly sweet, or limited in choice, and some cocktails described as poor quality. While the food is a strong point, some guests noted that the buffet could become repetitive over longer stays, and the dining area windows were sometimes unclean, detracting from the views.

Location & Accessibility
The hotel's location is a significant highlight, described as fantastic and peaceful, directly overlooking a beautiful bay and offering direct sea access. It is conveniently situated just a two-minute walk from the main beach, making it ideal for those seeking relaxation by the sea. The quiet resort area provides a tranquil atmosphere, perfect for disconnecting. For guests wishing to explore, the hotel serves as a good base with easy access to public transport, including buses to Ibiza town and Santa Eulalia. Taxi services are also readily available, though they can be costly for longer distances. While free parking is provided, spaces can be limited. However, some guests noted that the hotel is situated on a hill, which might pose a challenge for those with limited mobility, and accessing the sea directly from the hotel can be difficult due to slippery, rocky entry points that lack handrails.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their professional and welcoming demeanor, noting that staff members often go above and beyond to ensure a pleasant stay. The check-in process is generally smooth, and staff are accommodating with requests, including early arrivals and late check-out. Housekeeping is commended for its diligence, ensuring rooms are kept clean and tidy with daily towel refreshes. Restaurant staff are particularly noted for their excellent service and willingness to assist with dietary requirements. While most interactions are positive, some guests experienced mixed results with problem resolution, such as issues with non-functional in-room amenities or elevator breakdowns, which were not always addressed to their full satisfaction. Despite these isolated instances, the overall sentiment is that the dedicated and friendly staff are a major asset to the hotel.

Additional Information
The hotel operates as an adults-only establishment, a feature highly appreciated by guests seeking a quiet and serene environment for relaxation. While the all-inclusive package is popular, guests should be aware that it primarily covers main meals, and the selection of included drinks, particularly cocktails, can be limited or of basic quality, leading some to feel it does not offer the best value. Many reviews consistently mention that the hotel's overall decor and facilities are dated and in need of significant renovation, despite ongoing maintenance efforts. The hotel provides various entertainment options, including live music and daytime activities, though the style and duration may not appeal to all guests, with some noting it caters to an older clientele. Guests also observed a common practice of early sunbed reservation with towels. The kitchen staff are notably accommodating for specific dietary requirements, going the extra mile to assist guests.