Panorama Hotel Prague

The hotel offers a distinctive experience, characterized by its panoramic views from the upper floors, particularly from its top-deck spa and wellness facilities. This feature makes it a memorable choice for guests seeking relaxation with a vista. While the hotel maintains an element of faded grandeur from its past, it consistently delivers on cleanliness and comfortable accommodations. It is well-suited for business travelers due to its proximity to conference centers, sightseers who appreciate good public transport links, and couples or families looking for a comfortable base with amenities. To enhance your stay, it is advisable to confirm whether spa access is included in your booking and to be aware of the current metro station closure, which may affect travel times to the city center.

Facilities & Amenities
The hotel features a spa and wellness center located on the top floor, offering a swimming pool, sauna, steam room, and hot tub, all complemented by impressive city views. While the views are a highlight, some guests find the pool to be smaller than expected and the hot tub often crowded or out of service. The gym is generally well-equipped, though some find it dated. A common point of feedback is the significant waiting times for the elevators, with reports of only a few operating at peak hours, leading to delays. Rooms are equipped with minibars and kettles for coffee and tea. The lobby bar provides a pleasant space for drinks, and a souvenir shop is also available. Some guests have access to a business lounge, which is appreciated for its convenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, providing a comfortable environment for their stay. The beds are frequently praised for being large and comfortable, ensuring a restful night's sleep, and good pillows are often noted. Many rooms offer appealing city views. However, a recurring theme is that the bathrooms are outdated and in need of renovation, with some mentioning old fixtures, weak water pressure in the showers, high bathtubs that can be difficult to access, and occasional mold. Noise can be an issue, with some guests reporting disturbances from corridor noise or other rooms. Additionally, the air conditioning system sometimes receives mixed feedback, with reports of rooms being too warm or the system being noisy.

Dining & Food Quality
The breakfast consistently receives high praise from most guests, who highlight its wide variety and extensive selection. Options typically include hot items, pastries, breads, cereals, and salads, with coffee and plant milks available, and even prosecco on Saturdays. While the overall food quality is generally good, some guests note that hot items can be cold, and the orange juice is sometimes unappealing. Feedback on the hotel's restaurant and bar is mixed; some find the food tasty and the bar staff friendly, while others describe the restaurant offerings as average or too salty, and bar service as slow or occasionally rude. Room service appears to be limited, with guests sometimes needing to collect their orders themselves.

Location & Accessibility
The hotel's location is considered convenient for many, situated close to a large shopping mall (Arkády Pankrác) that offers various shops, a food court, and a supermarket. It is also very near the Cubex Centrum and Prague Congress Centre, making it ideal for event attendees. Public transport access is generally good, with a metro station (Pankrác) and tram stops in close proximity. However, it is important to note that the Pankrác metro station is currently closed for renovation until late 2025, which means guests need to use alternative tram or bus connections to reach the city center. Travel to the Old Town Square typically takes about 20-25 minutes by taxi or ride-sharing services. Parking is available on-site, though many guests find the cost to be quite expensive.

Staff & Service
The staff consistently receives high commendation for their friendly, helpful, professional, and attentive service. Many guests highlight the excellent demeanor of the reception team, who are often described as welcoming and efficient, even assisting with complex issues like double bookings. Positive feedback also extends to bar and spa staff. However, some guests report instances of slow check-in and check-out processes, with waiting times sometimes exceeding an hour. There are also occasional mentions of rude staff interactions, particularly regarding specific requests or in the lobby area. Issues with key cards frequently deactivating are a minor but recurring inconvenience. Housekeeping is generally efficient, keeping rooms clean and well-maintained, though some guests note that "do not disturb" signs are occasionally overlooked.

Additional Information
A significant point of feedback concerns the additional charge for spa and pool access, which many guests find surprising as it is not always clearly communicated during the booking process, especially for standard room types. Some guests, however, receive complimentary spa access as part of a room upgrade or special offer. The hotel offers a laundry service for guest convenience. A pet-friendly policy is in place, accommodating guests traveling with animals. Loyal customers appreciate the rewards program benefits, which can include perks like room upgrades. The hotel also provides thoughtful amenities such as umbrellas in the rooms, a practical addition for unexpected weather.