Paping Hotel & Spa by Flow

This hotel is a popular choice for those seeking a relaxing getaway with its notable wellness facilities, including a pool and various saunas, making it a signature feature. Its convenient location directly adjacent to the train station and close to natural areas also makes it an excellent base for hikers and cyclists exploring the beautiful surroundings. While some areas of the hotel are undergoing renovation, guests consistently highlight the friendly and helpful nature of the staff, who strive to provide a welcoming experience. For couples and solo travelers looking for a tranquil escape with access to nature, this hotel offers a suitable option. To ensure a smooth stay, it is advisable to confirm the operational status of all spa facilities and restaurant hours upon arrival, as these can vary.

Facilities & Amenities
The hotel offers a range of wellness facilities, including an indoor pool, various saunas (such as infrared and 70-degree options), and both indoor and outdoor jacuzzis. While many guests appreciate having these amenities available, feedback on their condition is mixed. Some find the spa area relaxing and well-equipped, particularly the outdoor garden with its additional saunas and jacuzzi. However, a significant number of reviews mention issues with cleanliness, citing mold, dirt, and rust in the pool and sauna areas. Several facilities, including the steam room and some saunas, are frequently reported as being out of order or not reaching optimal temperatures. The elevator is noted as being dated, but free and spacious parking is consistently praised. A game room is available and enjoyed by families.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort varies considerably. Many rooms are described as dated and in need of renovation, with some guests reporting issues such as dust, insect remains, and stains on walls and curtains. Bathrooms are a particular point of concern, with frequent mentions of mold, dirt, and unpleasant sewage smells. Some shower doors are noted as not closing properly, leading to wet floors. Despite these issues, many guests find the beds comfortable and the mattresses good, ensuring a restful night's sleep. However, some report beds being too hard or causing discomfort. Noise is a common complaint, with rooms often described as noisy due to proximity to the train station, traffic, and other guests. The lack of air conditioning can make rooms uncomfortably warm, especially during warmer periods.

Dining & Food Quality
The hotel's dining experience receives generally positive remarks, particularly for its breakfast and the main restaurant. Breakfast is often described as good, delicious, and varied, offering a selection of fresh bread rolls, local juices, and other items. However, some guests note that the breakfast buffet can be messy, with tables not always cleared promptly and items occasionally running out. The hotel's restaurant, Vonck, is frequently praised for its excellent food quality, cozy ambiance, and attentive service, with some guests highlighting specific dishes. Conversely, a recurring point of dissatisfaction is the restaurant's limited opening hours during weekdays, often due to staff shortages, requiring guests to dine at a nearby sister hotel. When open, some guests find the menu limited and portions small, with occasional issues of food being served cold or service being slow.

Location & Accessibility
The hotel's location is a significant advantage for many guests, situated directly next to the train station, which offers convenient access for arrivals and departures. It is also well-regarded for its proximity to natural areas, making it an ideal starting point for walking and cycling excursions, including access to the Pieterpad trail. The town center is within walking distance, providing access to local amenities and attractions. The availability of free and spacious parking is a notable benefit for guests traveling by car. While the location next to the train tracks and a busy road can contribute to noise for some rooms, many guests find the overall accessibility and surrounding environment to be highly convenient and appealing for exploring the region.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the staff's efforts to be accommodating and welcoming, often going out of their way to assist with requests and resolve issues. The check-in process is generally described as smooth, though some guests have experienced initial confusion or delays. Despite reports of understaffing, the team is commended for maintaining a positive attitude and providing good service. However, there are mixed reviews regarding the efficiency of housekeeping, with some guests noting that rooms are not cleaned daily or that towels are not replenished without specific requests. While staff are often empathetic to guest concerns, some issues, particularly those related to facility maintenance or billing, are not always fully resolved to the guest's satisfaction.

Additional Information
Guests should be aware that the hotel is undergoing partial renovations, which means while some areas like the reception and restaurant appear updated, other parts, particularly the rooms and spa, may still be dated. A common point of feedback is the hotel's staffing levels, which can impact services such as restaurant opening hours and the availability of spa treatments. The hotel has a pet-friendly policy, though some guests note that the associated fees do not always include additional amenities for pets. There have been recurring issues with incorrect billing, including disputes over tourist tax and charges for services that were expected to be included. Furthermore, the hotel's website information regarding amenities like mountain bikes, spa hours, and restaurant availability is sometimes inaccurate, leading to unmet expectations. The spa requires swimsuits, which some guests find less hygienic for a sauna environment.