Pasar Baru Square Hotel Bandung

This hotel offers a highly convenient urban stay, with its signature feature being its direct integration with the Pasar Baru Square mall, providing a unique one-stop shopping experience. Its strategic central location is consistently highlighted, placing guests within easy reach of Bandung's key attractions and transportation hubs. The hotel is particularly well-suited for shoppers and sightseers eager to explore the city on foot, as well as budget-conscious travelers and families seeking value without compromising on accessibility. Guests consistently praise the cleanliness of the rooms, the spacious accommodations, and the friendly, responsive staff who contribute to a comfortable stay. To enhance your visit, consider requesting a room on a higher floor for a chance to enjoy distant mountain views, and take advantage of the hotel's luggage storage service if arriving early to explore the city unburdened.

Facilities & Amenities
The hotel provides a range of facilities to enhance guest comfort, including TVs and mini-fridges in rooms, along with consistently strong Wi-Fi available throughout the property, from rooms to the lobby and restaurant. The lobby itself boasts a luxurious interior design, complemented by an appealing outdoor cafe named "Rimba," which is popular for its ambiance and photo opportunities. However, some guests noted that certain lifts in the lobby area require updating. While rooms offer tea and coffee facilities and ample storage, some guests found the absence of a hairdryer inconvenient, and smoking rooms were criticized for lacking proper exhaust systems, leading to smoke accumulation. Additionally, some found the general facilities to be somewhat run down, with concerns about floor tiles and the limited availability of irons.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, often highlighting their spaciousness and the presence of large windows that offer pleasant city views. Housekeeping receives praise for daily cleaning and for promptly providing fresh towels and bottled water upon request. However, feedback on room comfort is mixed regarding noise levels; many guests reported significant noise from adjacent rooms and the hallways due to thin doors and insufficient soundproofing. Some also experienced street noise from outside. While hot water is generally available, a few guests encountered issues with non-functional hot water in specific rooms or noted bathroom drainage problems and occasional flooding. Concerns were also raised about the cleanliness of some bathrooms upon arrival, requiring guests to clean them, and the condition of towels, which were sometimes described as old or having an unpleasant smell. Additionally, some found the pillows to be of poor quality, causing discomfort.

Dining & Food Quality
The hotel's dining options receive varied feedback. Most guests appreciate the breakfast variety, often describing the menu as extensive and the food as generally delicious, with the restaurant next door, Rimba, particularly lauded for its superb cuisine, including a popular mushroom soup. However, some guests experienced issues with food availability during breakfast, noting that popular items ran out quickly and were not consistently refilled. While the overall selection is considered decent, some found the breakfast menu to be less varied than expected for a hotel of its standard, occasionally lacking local specialties. The taste of the breakfast items was also described as mediocre by some, and a few guests noted that certain fruits served were unripe.

Location & Accessibility
The hotel's central location is a significant highlight, consistently praised for its convenience and accessibility. It is situated within easy walking distance of Bandung Station, Braga Street, Alun-Alun Bandung, and various other popular shopping areas and culinary spots. Guests find it easy to access ride-sharing services directly from the hotel. While the location is ideal for shoppers due to its proximity to the Pasar Baru area, some guests noted that the immediate surroundings can be very crowded and the ground-floor entrance area may appear unappealing. Parking is available, with some guests reporting it to be free and spacious, though others mentioned it can be expensive if charged hourly or that the entrance to the parking area is winding. Traffic congestion in the area during the day is also a common observation.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and responsiveness. Guests frequently highlight the efficient check-in process and the staff's willingness to accommodate requests, such as providing extra pillows or towels, and promptly addressing maintenance issues like AC problems or faulty toasters. The housekeeping team is commended for their honesty and thoroughness, while security staff are noted for being particularly helpful and attentive. The hotel also offers a commendable lost and found service, with staff going above and beyond to assist guests in retrieving forgotten items, even arranging for shipping. However, some guests reported instances of slow service for certain requests, such as the delivery of an iron, and there were isolated complaints about staff manners in the dining area. A few guests also experienced miscommunication regarding breakfast inclusions during check-in, leading to unexpected charges.

Additional Information
For guests arriving early, the hotel offers the convenient service of luggage storage prior to check-in. A unique aspect mentioned by some is the potential for mountain views from higher floor rooms, which can be a pleasant surprise. However, several guests noted that the shopping mall integrated with the hotel is no longer fully operational, which might impact the "one-stop shopping" experience. Concerns were also raised about the hotel's prayer room, described as unclean, malodorous, and poorly maintained, with an unsuitable ablution area. Additionally, there were multiple reports of lost items not being recovered, leading to guest dissatisfaction. While the hotel generally maintains a peaceful environment, some guests experienced disturbances from noisy school groups staying on their floors, though staff were responsive in offering room changes.