Pathumwan Princess Hotel - SHA Extra Plus Certified

This hotel is highly regarded for its prime location with direct access to MBK Center, making it an ideal choice for shoppers and leisure travelers who value convenience. Guests consistently highlight the hotel's comprehensive facilities, including an impressive sports complex, and the generally attentive service provided by the staff. The spacious and comfortable accommodations, often featuring panoramic city views, contribute to a pleasant stay. For families, the hotel offers large rooms and amenities like a children's jacuzzi, ensuring a comfortable and engaging experience. To maximize your visit, consider exploring the diverse dining and entertainment options available directly within the connected mall, and take advantage of the hotel's extensive wellness facilities.

Facilities & Amenities
The hotel boasts an extensive array of facilities, with guests frequently praising the large outdoor swimming pool, which includes dedicated lanes for lap swimming, and a relaxing jacuzzi. Fitness enthusiasts appreciate the exceptionally spacious gym and the unique jogging track located on Level 8. The comprehensive sports club is a significant draw, though some guests note it can become crowded as it is also accessible to non-hotel members, and some appliances may show signs of wear. Other conveniences include free Wi-Fi throughout the property, ice machines, and vending machines. While the pool area is generally well-maintained, some feedback suggests it could benefit from more shade and umbrellas, and a few guests observed torn towels.

Cleanliness & Room Comfort
Most guests find the rooms to be spacious, clean, and modern, often featuring panoramic city views that enhance the stay. The comfortable beds and high-quality linens are frequently praised, contributing to a restful night's sleep. Many rooms include large bathrooms with both soaking tubs and separate showers, and the presence of a filtered drinking water tap is a highly appreciated, eco-friendly amenity. Guests also enjoy the fast Wi-Fi and a good selection of international TV channels. However, some guests have reported issues with noise levels from outside traffic or events, particularly on lower floors, and a few encountered cleanliness concerns such as bugs, dirty floors, or towels with a strange smell. Some found the water temperature in the shower to be unstable.

Dining & Food Quality
The breakfast buffet receives mixed reviews; while many guests commend its diverse and wide selection of both Asian and Western options, describing it as delicious and of high standard, some found the quality and taste to be average, particularly the coffee. The breakfast area can also become overcrowded, busy, and noisy, resembling a canteen atmosphere for some. On-site restaurants and the Club Lounge generally offer good-quality meals, with the lounge being highlighted for its excellent food, attentive service, and relaxing ambiance, especially during Happy Hour with its selection of wine and cocktails. However, a few guests noted that the food could be greasy, and some experienced feeling unwell after breakfast.

Location & Accessibility
The hotel's fantastic location is consistently highlighted as its strongest asset, offering direct access to MBK Mall, which provides immediate access to extensive shopping, dining, and entertainment options. It is also just a short walk to Siam Square, Siam Paragon, Siam Discovery, and CentralWorld, making it incredibly convenient for exploring the city's premier retail and leisure hubs. The proximity to the BTS Skytrain (National Stadium station) ensures easy access to attractions and other parts of Bangkok, making it a highly desirable base for both leisure and business travelers. While the location is central, some guests noted that the surrounding area can be crowded, and the cramp driveway can make pick-up and drop-off challenging for ride-sharing services.

Staff & Service
The staff at the hotel consistently receive high praise for their superb service, described as friendly, helpful, attentive, and professional. Guests frequently commend the efficient check-in process and the staff's willingness to accommodate requests. The butler service, particularly for suite guests, is highlighted as exceptional, with staff going above and beyond to assist. The executive lounge staff also receives numerous mentions for their kindness, personalized attention, and excellent service. Housekeeping is often noted for its thoroughness, with some guests appreciating thoughtful touches like animal-shaped towel creations. While most experiences are overwhelmingly positive, a few guests noted occasionally slower response times during peak hours or an instance of perceived inflexibility regarding late checkout requests.

Additional Information
Guests appreciate the unique amenity of a filtered drinking water tap in their rooms, providing convenient and eco-friendly access to potable water. The Club Lounge is a significant highlight for many, offering not only a pillow menu for enhanced comfort but also specific benefits like afternoon tea and evening snacks with alcoholic beverages during happy hour. The hotel's comprehensive sports club is a major draw, though its accessibility to non-guests can lead to crowding at times. Some guests experienced elevator issues, noting long waits and congestion, as not all elevators were consistently operational. The hotel also offers valuable concierge services and a tour desk on the ground floor, assisting guests with booking tours and transportation, and many guests are greeted with a welcome drink upon arrival.