Peninsula International Hotel

The hotel is often praised for its central location, making it a convenient base for exploring the city and accessing various facilities. Many guests appreciate the homely feel and great value for money it offers, especially for those seeking an affordable stay. It is particularly well-suited for business travelers due to its proximity to the city center and ease of access to transportation, as well as for leisure travelers looking to explore local attractions. Families also find it a suitable option for short stays. While the hotel receives consistent praise for its friendly staff, guests should be aware of recurring issues with room maintenance and cleanliness, particularly concerning bed bugs. To ensure a more comfortable experience, it is advisable to confirm the room type to ensure it includes essential amenities like a desk and chair if traveling for work, and to consider bringing earplugs due to potential noise from the surrounding area.

Facilities & Amenities
Guest feedback on the hotel's facilities is mixed, with several areas noted for improvement. A significant concern is the limited parking space, which is often described as uncomfortable and shared with a busy road, leading to disruptive noise. The elevator is frequently mentioned as being old and slow, causing inconvenience, especially for guests on higher floors or those with heavy luggage. While some rooms feature effective air conditioning, many reviews highlight issues with units not cooling properly, making excessive noise, or even leaking, leading to discomfort. The reception area is also noted for lacking air conditioning, making it warm during hot weather. Other facility concerns include a lack of hot water in showers, non-functional televisions, and an absence of irons in rooms, with available ones often being dirty. Some guests appreciated the provision of a fridge and Netflix in their rooms, but these were not consistently available.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive highly varied feedback, with a significant number of guests reporting concerning issues. While some rooms are described as cozy, clean, and well-maintained by housekeeping, a pervasive and critical problem highlighted by numerous reviews is the presence of bed bugs, leading to bites and discomfort. Many guests reported dirty sheets, filthy smells, hair in beds, and even blood stains on furniture. The bathrooms are frequently cited for issues such as black mold, green growth, unpleasant odors, and broken fixtures or drainage problems. Rooms are often described as old and tired, lacking proper maintenance, with broken windows that do not shut completely and unsecure room locks. Noise is another common complaint, with thin walls allowing sounds from other rooms, staff, and external traffic to disrupt sleep. Some guests also noted poor lighting and the presence of mosquitoes or other small bugs.

Dining & Food Quality
The hotel's dining options present a mixed experience for guests. The restaurant and bar generally receive positive comments, with many finding the restaurant adequate for a quick meal and praising the quality of specific dishes like chicken curry and pizza. The bar is often described as a nice meeting place. However, the breakfast service is a consistent source of disappointment for most guests. While advertised as included, many found it to be basic and paltry, typically consisting only of bread, cereals, fruit, and hot beverages, with additional charges for items like eggs. Some guests reported feeling unwelcome or experiencing poor service from dining staff during breakfast. There were also isolated reports of a dirty kitchen and dining area, with insects observed. Overall, while the main restaurant and bar fare are often satisfactory, the complimentary breakfast falls short of expectations for many.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, receiving overwhelmingly positive feedback from guests. It is described as central and very convenient, offering easy access to various city facilities, shopping centers, and local attractions. Many guests appreciate being within a short walk or a quick taxi ride to the city center, allowing them to explore iconic spots and attend conferences with ease. The hotel's proximity to public transportation and the availability of a taxi stand directly outside further enhance its accessibility, making it simple for guests to navigate the area. While parking is available, it is often noted as limited and can be challenging due to its shared nature with a busy road, contributing to noise. Despite this, the overall consensus is that the hotel's prime location significantly contributes to a positive stay, whether for business or leisure.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and welcoming spirit, with many guests feeling at home during their stay. The check-in process is often described as smooth and efficient, with staff accommodating early arrivals. Housekeeping is commended for keeping rooms tidy and being attentive to guest needs for fresh towels. Many positive experiences highlight staff going above and beyond, such as assisting with lost valuables or quickly addressing room issues. However, feedback on problem resolution is mixed. While some guests experienced prompt assistance, others reported significant delays or a lack of follow-through on maintenance requests, particularly concerning persistent issues like non-functional amenities or room defects. A few guests also expressed concerns about perceived unequal treatment or unhelpful attitudes from certain staff members when addressing complaints, contrasting sharply with the otherwise positive interactions.

Additional Information
A critical and frequently reported issue at the hotel is a widespread problem with bed bugs, which numerous guests have encountered across multiple rooms, leading to uncomfortable bites and a significant decline in satisfaction. This persistent issue has been noted by many, with some guests having to change rooms multiple times. Another recurring inconvenience is water outages, where guests experienced a complete lack of water for showers and toilets, sometimes lasting for extended periods. The hotel is also frequently described as being in need of serious renovations and maintenance, with many facilities appearing old, tired, and broken, including issues with air conditioning, windows, and general room upkeep. Guests should be aware that despite some positive aspects, these significant and recurring problems, particularly the bed bugs and maintenance deficiencies, are major drawbacks that impact the overall guest experience.