Phi Phi Hotel

The hotel's signature feature is its unparalleled proximity to Ton Sai Pier, making arrivals and departures exceptionally convenient for all guests. This prime location, just a minute's walk from the ferry, also ensures a surprisingly quiet atmosphere despite being at the heart of the island's activity, away from loud party areas. Guests consistently highlight the friendly and helpful staff who go above and beyond, from assisting with luggage to providing warm welcomes. The hotel is also praised for its cleanliness and the presence of a refreshing swimming pool. It is an ideal choice for sightseers and tourists seeking easy access to island tours and attractions, as well as families looking for a peaceful yet central base. Couples will appreciate the tranquil setting for a relaxing getaway. For those with mobility concerns or heavy luggage, it is advisable to request a lower-floor room due to the absence of an elevator.

Facilities & Amenities
The hotel offers a pleasant range of facilities for guests to enjoy. A highlight for many is the inviting swimming pool, described as clean and a refreshing spot to relax, though some note it is smaller than expected and closes by 8 PM. Guests also have access to a well-equipped gymnasium located at a sister property nearby, which is appreciated by those looking to maintain their fitness routine. However, a significant point of feedback is the absence of an elevator, meaning guests must use stairs to access all floors, which can be challenging, especially for those on higher levels or with heavy luggage. While some rooms feature a balcony offering pleasant views, the Wi-Fi connectivity receives mixed reviews, with some guests finding it reliable and others experiencing poor reception or complete lack of service.

Cleanliness & Room Comfort
Most guests find the rooms to be consistently clean and well-maintained, with daily towel changes and regular sheet replacements contributing to a fresh environment. The spacious nature of the rooms is frequently highlighted, providing ample space for comfort. However, feedback on bed comfort is mixed; while some guests describe the beds as comfortable or comfy, a significant number find them to be hard or firm, which is common in Thailand. The air conditioning generally works well, providing effective cooling, though some older units can be noisy. Regarding noise levels, most guests appreciate that the hotel is surprisingly quiet at night despite its central location, allowing for peaceful sleep, though a few mention occasional noise from nearby bars or renovation work. The bathrooms are generally functional, but some guests find them to be a letdown or basic. While the furnishings are often described as dated, they are seen as practical and characteristic.

Dining & Food Quality
Most guests find the breakfast offering to be a positive aspect of their stay, often describing it as good, delicious, and providing a rich variety of options. The buffet typically includes an omelette station, fresh fruit, rice, noodles, a salad bar, and a bread station, catering to diverse tastes. While some guests found the breakfast to be basic or just "okay," many were pleasantly surprised by its quality and selection, especially given the hotel's price point. The buffet breakfast is consistently highlighted as a convenient and satisfying start to the day, with efficient service at popular stations like the omelette bar. The hotel does not feature its own bar, but numerous dining options are readily available just steps away.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, offering unparalleled convenience. Situated just a minute's walk from Ton Sai Pier, it provides exceptionally easy access for ferry arrivals and departures, eliminating the need to transport luggage far. This central location places guests directly amidst the island's vibrant activity, with numerous shops, restaurants, and diving centers just steps away. Despite being in the heart of the action, the hotel is notably positioned away from the loud party areas, ensuring a quiet and peaceful atmosphere at night, which is highly appreciated by guests seeking restful sleep. Its proximity to essential amenities like a 7/11 and various food stalls further enhances its convenience, making it an ideal base for exploring the island and accessing boat tours to nearby attractions.

Staff & Service
Most guests praise the staff for their friendliness, helpfulness, and attentive service. Many reviews highlight the warm welcome, often including a welcome drink upon arrival. The bellhops and other staff members are frequently commended for their willingness to assist with luggage, particularly given the absence of an elevator, ensuring a smoother experience for guests. While some guests experienced quick check-in processes, a few reported delays or perceived unfriendliness from certain staff members. Housekeeping is generally efficient, with rooms being cleaned regularly and towels changed daily. Despite a few isolated negative comments regarding staff attitude or specific incidents, the overwhelming sentiment is that the hotel staff contribute significantly to a positive and comfortable stay, going above and beyond to assist guests with their needs and inquiries.

Additional Information
For added convenience, the hotel provides a first aid box in the lobby, which some guests found helpful during their stay. Travelers should be aware that mosquitoes can be present on the island, so bringing strong mosquito repellent is advisable to ensure comfort. A convenient laundry service is available directly opposite the reception, making it easy for guests to refresh their clothes. It is also useful to note that, typical of many hotels in the region, a room key must be inserted into a slot by the door to activate the room's electricity, including the air conditioning. Guests seeking the most picturesque vistas are encouraged to request rooms on higher floors, as these often offer stunning views of the ocean, mountains, or Ton Sai Pier.