Pink Shell Beach Resort & Marina (Fort Myers Beach, USA)

Staff are the kind that everyone should model customer service after. They're polite, attentive, and friendly, and provide a warm greeting that lasts throughout your stay. They're quick to respond to requests, and can tell you everything you need to know about enjoying your stay in Fort Myers. .

The breakfast buffet is a cut above most hotel offerings. There's a nice mix of made-to-order selections along with standard fare, and the selections are well prepared. There's also more than enough to go around, so you don't have to worry about missing out. .

Pink Shell Beach Resort & Spa has a great variety of well maintained sports and leisure facilities, and opportunities for all ages to unwind onsite. The free beach and boat rentals are also appealing, and encourage you to get out and explore. Families appreciate the kid activities, which give the adults the chance to comfortably relax.

The rooms are a let-down because the décor and conditions don't match what the pricing and hype suggest. Stronger upkeep is needed, and in some cases, replacement and renovation are the best options. The furniture is worn, the fixtures are dull, and the general ambience loses coziness. .

There's more dirt and grime than should be, if the rooms were properly cleaned between guest use. Housekeeping needs to be more focused, and make sure that the rooms are sparkling clean and truly ready for new guests. .

Musty and mildewy smells linger in the rooms, and are difficult to remove during guest stays. The cause is undetermined, but requires stronger attention. .