PLAZA Hotel Gelsenkirchen

The hotel is currently undergoing extensive modernization, with many guests highlighting the significant contrast between its aging exterior and the increasingly available newly renovated rooms. These updated accommodations, along with the hotel's friendly staff, consistently excellent breakfast, and central location near a vibrant park and public transport, form the core of its appeal. It is an ideal choice for concert-goers and event attendees due to its convenient access to venues, as well as sightseers exploring the city and business travelers seeking comfortable stays. Families and couples also find the hotel suitable for their needs. To ensure the best experience, guests are strongly advised to request a renovated room and be mindful of potential construction noise during daytime hours as the improvements continue.

Facilities & Amenities
The hotel is in a transitional phase regarding its facilities, with a clear distinction between newly updated and older areas. Many guests appreciate the modern amenities found in the renovated rooms, which are described as well-equipped and comfortable. However, a significant and frequent complaint is the widespread lack of air conditioning throughout the hotel, leading to uncomfortably high room temperatures, especially during warmer periods, despite the provision of fans. Furthermore, the swimming pool and sauna are currently closed for renovation, which has disappointed some guests. While some rooms feature balconies offering pleasant views, guests note the absence of seating on these outdoor spaces. Other common observations include the lack of coffee and tea making facilities and minibars in the rooms, and the hotel bar often closing early or being inaccessible.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are notably varied, largely depending on whether they are assigned a renovated or older room. Many guests praise the cleanliness and comfort of the newly renovated rooms, frequently highlighting the comfortable beds and spacious layouts. These updated accommodations often provide pleasant views from higher floors. Conversely, numerous reviews for unrenovated rooms detail significant issues, including dirty bathrooms with mold, stains, and worn fixtures, as well as stained carpets and peeling wallpaper. Some guests reported unpleasant smells in hallways and rooms, ranging from sewage to strong air fresheners. Noise can also be a concern, stemming from ongoing construction, street noise, or thin walls. The absence of air conditioning in many rooms is a major comfort issue, making them excessively hot.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as superb, rich, and offering a wide selection of fresh and varied options. Many appreciate the quality of the coffee and the overall abundance of choices, making it a highlight of their stay. While most feedback is overwhelmingly positive, some guests noted minor criticisms, such as the bacon being too salty or the scrambled eggs lacking a professional touch. The restaurant generally offers good food, with some guests specifically commending the quality of meals served. The bar is also mentioned as a pleasant spot for drinks and snacks, though some guests were disappointed by its early closing times or occasional inaccessibility. Overall, the dining experience, particularly breakfast, is a strong point for the hotel.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests to explore the surrounding area. It is situated directly next to a large park, offering pleasant views and opportunities for walks, and is within easy walking distance of the city center, shopping areas, and the main train station. Its proximity to the opera house and various event venues makes it a popular choice for concert-goers. Furthermore, the hotel benefits from superb public transport accessibility, with a tram and U-Bahn station located directly opposite, providing convenient connections to the Veltins Arena and other key destinations. While the location is highly advantageous, guests should be aware that parking is available on-site but comes with a significant daily fee, which some consider expensive.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently commending their friendliness, helpfulness, and attentiveness. Many reviews highlight the polite and professional demeanor of the reception team, often noting a quick check-in process and a willingness to accommodate requests. The breakfast staff also earns praise for their pleasant service. The hotel is noted for its family-friendly service and its tolerance and welcoming attitude towards concert-goers, contributing to a positive atmosphere during busy event periods. While the vast majority of interactions are positive, a few guests reported isolated instances of unfriendliness or delays during check-in. Housekeeping consistency was also a minor point of contention, with some guests finding that rooms were only cleaned upon explicit request or that staff entered too early.

Additional Information
A prominent theme across reviews is the hotel's ongoing extensive renovation, which, while promising future improvements, currently means guests may encounter construction noise during daytime hours. This modernization effort also explains the significant disparity between the newly renovated rooms and the older, more dated accommodations. A critical and frequently mentioned issue, particularly in warmer months, is the pervasive lack of air conditioning throughout the hotel, leading to uncomfortably hot rooms despite the provision of fans. Guests should also be aware of specific hotel policies, such as the considerable parking fees and the fact that room cleaning is often performed only upon explicit request. The swimming pool and sauna are currently closed due to these ongoing renovations.