Plessas Palace Hotel

This hotel is widely recognized for its family-run atmosphere and the vibrant social hub provided by Niko's bar and pool area, which many guests consider its signature feature. It consistently receives praise for its friendly staff, delicious food served at the on-site bar, comfortable accommodations, and a convenient location. The hotel is particularly well-suited for families, couples, and budget travelers seeking a relaxed and peaceful holiday experience. Many repeat visitors return year after year, drawn by the welcoming environment. To enhance your stay, it is advisable to be aware of potential additional charges for amenities like air conditioning, and consider renting a car or quad directly from the hotel's family-run service to explore the surrounding area.

Facilities & Amenities
The pool area is a central highlight, frequently described as lovely, clean, and peaceful, featuring a newly tiled anti-slip surface and ample sunbeds, many of which are new and equipped with thick padded cushions. While most guests find the pool inviting, some note a "sunbed reserving" culture. Wi-Fi is available and generally strong in common areas like the bar and reception, though many guests report a weak or non-existent signal within their rooms. Air conditioning is a point of mixed feedback; it is often an additional daily or weekly charge, and while some guests found it effective, others reported it to be noisy, old, or insufficient. Basic kitchenette facilities are present in some rooms, typically including a kettle and fridge, but their condition and completeness (e.g., lack of cooking hobs or utensils) vary and are a source of occasional complaint. Other available amenities include safe deposit boxes, a lift in the main building, a pool table in the bar area, and convenient car and quad rental services.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests commend the hotel for its daily cleaning service, fresh towels, and regular bedding changes, describing rooms as "spotlessly clean" and "well-maintained." However, a significant number of reviews mention rooms being "dirty," "grimey," or having "suspicious stains" upon arrival. Rooms are frequently characterized as "tired," "dated," or "basic," with some reporting issues like broken lights, non-functional hairdryers, or old appliances. Despite these concerns, the beds consistently receive high praise for being "comfortable" and providing a restful sleep. Bathrooms are often cited for issues such as flooding, broken shower fixtures, or discolored toilet seats. Noise levels are also varied; some rooms are described as quiet and peaceful, while others experience noise from adjacent rooms, cleaner's cupboards, or the nearby main road.

Dining & Food Quality
The breakfast offered is a consistent point of mixed feedback. Most guests describe it as a "basic continental" buffet, typically including cold meats, cheese, bread for toasting, and some fruit or yogurt. While some found it "adequate" and a good start to the day, many expressed disappointment with the lack of variety, describing it as "poor," "very basic," or "a shambles" with items like cold beans or squash instead of juice. In stark contrast, Niko's bar and restaurant receives overwhelmingly positive reviews. Guests consistently praise the food quality, describing it as "delicious," "stunning," "amazing," and "very reasonably priced." Popular items include the English breakfast, pool snacks, and various meat dishes. The bar also hosts popular Greek nights with BBQs and entertainment, as well as bingo and quiz nights, contributing to a lively and enjoyable atmosphere.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of local attractions. It is described as being in a "fantastic location," "near the beach and restaurants," and a "short walk to the main strip." Guests appreciate the convenience of being able to walk to numerous shops, bars, and restaurants. The beach is typically a 10 to 15-minute walk away, often passing through areas with various amenities. Parking is available for guests. However, some accessibility challenges are noted, such as the absence of handrails on stairs which can be difficult for guests with mobility issues, and the lack of dedicated footpaths along the busy main road, requiring caution when walking. Some ground-floor rooms are also described as being "below ground level" with limited views.

Staff & Service
The staff and service at the hotel are overwhelmingly praised, often highlighted as one of its strongest assets. Guests consistently describe the team as "friendly," "helpful," "welcoming," and "attentive," with many noting their willingness to "go above and beyond" to ensure a pleasant stay. The family-run nature of the hotel contributes to a personable and caring atmosphere. While most experiences with check-in are reported as quick and hassle-free, some guests encountered initial issues such as double bookings or delays. Despite the predominantly positive feedback, a few reviews mention isolated instances of staff being perceived as "unfriendly," "unhelpful," or even "intimidating" in specific situations, particularly concerning unexpected charges or room changes. However, these negative accounts are significantly outnumbered by the numerous positive comments about the staff's dedication and warm hospitality.

Additional Information
A defining characteristic of this hotel is its strong family-run ethos, which fosters a welcoming and personal environment. This is evident in the high number of returning guests, with many visitors coming back year after year, often describing the place as "addictive" and feeling like part of the family. While the hotel is generally considered good value for money, some guests feel that certain aspects, particularly the condition of older rooms, do not fully align with their expectations for the price paid. A common observation around the pool area is the practice of guests reserving sunbeds with towels early in the morning, which can sometimes limit availability for others. Furthermore, some guests have reported issues with unexpected charges or policies related to early check-out or extended stays, which were not clearly communicated upfront, leading to frustration.