Pointes North Beachfront Resort Hotel

This hotel offers a memorable stay primarily due to its direct beach access and spectacular bay views, making it a signature feature that captivates many guests. The property is particularly well-suited for couples seeking a romantic getaway, often enjoying the in-room jacuzzi tubs and scenic vistas. Families also find it appealing, benefiting from the spacious rooms and convenient access to the beach and pool. For those seeking relaxation, the tranquil beachfront setting provides an ideal escape. Guests consistently highlight the staff's friendliness and the comfortable accommodations. However, some aspects of the hotel, particularly the bathrooms, are noted as being outdated. To enhance your experience, consider inquiring about elevator access if mobility is a concern, as not all buildings are equipped with one, and be aware of potential noise from adjacent rooms.

Facilities & Amenities
The hotel boasts direct beach access, providing a private and well-maintained area for guests to enjoy, complete with beach chairs and fire pits for evening relaxation. An outdoor heated pool is available, though some guests have found the water to be cold or the pool area in need of more frequent cleaning. Plenty of parking is consistently available and easy to use. For convenience, fresh coffee is provided in the lobby throughout the day. Many rooms feature a kitchenette equipped with a microwave and mini-fridge, allowing guests to prepare simple meals. It is important to note that while the west building has an elevator, other buildings do not, which can be a challenge for guests with heavy luggage or mobility issues. Ice machines and vending machines are also on-site for guest use.

Cleanliness & Room Comfort
Guest feedback on room condition and cleanliness is mixed. Many describe the rooms as spacious, bright, and airy, with comfortable beds and plenty of pillows ensuring a restful sleep. However, a notable number of reviews indicate that rooms can be outdated, showing signs of wear such as peeling paint, stained carpets or curtains, and the presence of cobwebs or bugs. The jacuzzi tubs are a popular feature, though some are reported as old or having issues like not holding water. Bathrooms frequently receive criticism for being outdated, small, cramped, and sometimes dirty or moldy, with complaints about poor water pressure and inconsistent water temperature. A significant recurring issue is the thin walls, leading to considerable noise from footsteps above, loud HVAC units, and road noise, impacting overall tranquility. Additionally, no daily housekeeping is provided, requiring guests to request fresh towels and manage their own trash.

Dining & Food Quality
The hotel offers an included breakfast, which is generally described as simple, basic, or a grab-and-go continental style. The food options typically consist of pre-packaged items such as cereal, yogurt, fruit (though sometimes unavailable), muffins, oatmeal, and frozen breakfast sandwiches. While the selection is not extensive, the coffee available in the lobby is often praised for its quality. There is no dedicated seating area for breakfast, so guests are expected to take their food back to their rooms. Most guests acknowledge that while the breakfast is not a highlight, it serves its purpose as a quick start to the day, and many opt to explore nearby restaurants for more substantial meals.

Location & Accessibility
The hotel's ideal location is consistently highlighted as a major draw, being spectacularly situated directly on the beachfront with easy access to the water. It offers a prime location that places guests within convenient reach of downtown Traverse City, various ski resorts, scenic hiking trails, and the TART Trail. Guests appreciate the ease of getting to and from the property. Plenty of parking is available on-site, making it convenient for those traveling by car. However, it is important for guests to be aware that not all buildings have an elevator, which could impact accessibility for some, particularly those staying on higher floors or with mobility challenges. The direct beach access from many rooms is a significant advantage for those looking to enjoy the waterfront.

Staff & Service
The staff at this hotel consistently receive high praise from guests for their exceptional service. They are frequently described as friendly, helpful, caring, and accommodating, contributing significantly to a positive guest experience. The check-in process is often noted as flawless and quick, with staff being efficient and welcoming. Guests appreciate the staff's willingness to assist with special requests, such as accommodating specific room preferences or providing extra amenities. In instances of maintenance issues, the staff are reported to be responsive and proactive in addressing concerns like heating problems or water issues. During winter months, guests have also commended the staff for thoughtful gestures like snow clearing from vehicles, further demonstrating their attentive approach to guest comfort.

Additional Information
A notable policy at this hotel is the no daily housekeeping service; guests are responsible for obtaining fresh towels and removing their own trash during their stay. Guests should also be aware that a deposit is charged at check-in, which some reviewers found to be an unexpected cost or slow to be returned after departure. The front office closes after 10 PM, meaning there are no staff available on-site overnight to address immediate concerns or emergencies. Many reviews indicate that the property is in need of general updates and renovations to address wear and tear, particularly in the bathrooms and common areas. Some guests have also reported issues with wind noise due to the building's design, especially during adverse weather conditions.