Ponce Plaza Hotel & Casino (Ponce, Puerto Rico)

Ponce Plaza Hotel & Casino (Ponce, Puerto Rico)

About Ponce Plaza Hotel & Casino

The Ponce Plaza Hotel & Casino, formerly known as Ramada Ponce, is conveniently located in the historic downtown district, and has 62 standard rooms, along with seven luxurious colonial-style suites. All rooms have free Wi-Fi, a coffee maker, and work desk. Amenities at the Ponce Plaza Hotel & Casino include an outdoor pool as well as stylish event halls. In addition, there are conference facilities and a multi-story parking garage. The Lola Eclectic Cuisine offers award-winning dining, drinks are available at the Viva Bar, and coffee is served at the Melao Coffee Shop. In addition, there are restaurants, cafes, and coffee shops in the local vicinity. The Castillo Serrallés is listed in the National Register of Historic Places, and is located close by. Also nearby is the Museo de la Música Puertorriqueña, which showcases the development of Puerto Rican music, with displays of Taíno, Spanish, and African musical instruments.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Reina, s/n, 00731, Ponce, Puerto Rico

Rating overview

trivago Rating Index based on 1567  reviews from:
  • Hotels.com(8.0/10),
  • Expedia(8.0/10)
  • Location
    Excellent  8.7 / 10
  • Rooms
    Good  7.6 / 10
  • Service
    Very good  8.2 / 10

Positive Reviews


Exquisite architecture

Several guests appreciate that the property intertwines modern style with historical architecture, and love the emblematic buildings nearby, such as the beautiful Cathedral of Our Lady of Guadalupe and the Plaza Las Delicias. Others add that the property, also known as Casa Saurí, has historical significance, dates back to 1882, and is regulated by the Puerto Rico Institute of Culture.


Great venue for social events

Many guests note that the ballroom and Salon Cristal hall are spacious, with stylish décor and plush furniture, and love that the seating arrangement is customizable. Others add that experienced staff helps guests coordinate memorable events such as weddings, and love that a wide range of menus are available.


Well-maintained rooms

Several guests comment that the bedding is premium, furniture is stylish, and the bathroom floors are spotless, and note that all fixtures look new. Others add that the appliances are modern, and appreciate that the rooms look newly-renovated.

Negative Reviews


Inexperienced front desk staff

A handful of guests mention that the front desk staff is slow at check-in, and say that requests for extra amenities are not handled in a timely fashion. Others add that some staff members are not fluent in English, and dislike that tour assistance is not provided in a professional manner.


Lack of connectivity

Some guests note that mobile reception is patchy, and say that data service is slow. Others add that mobile service is often down for long durations, and comment that Wi-Fi signals are weak is the outdoor areas.


Limited parking

A handful of guests mention that parking is not complimentary, and note that the charges are significant. Others add that available parking spaces are difficult to find during the summertime, and dislike that alternative parking options are quite some distance from the property.

All amenities

Hotel facilities
  1. Café
  2. Elevator
  3. Gym
  4. Parking
  1. Wheelchair accessible
  2. Accessible bathroom
  3. Accessible parking
Room facilities
  1. Balcony (upon inquiry)
  2. Ironing board
  3. Television
  4. Electric kettle
Sports facilities
  1. Fitness

Arrival / Departure

  1. Check in: 15:00


Reina, s/n , 00731 , Ponce , Puerto Rico
Telephone: +1(787)8135050

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Hand sanitizer provided

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